Weekend Concierge

Emery Place•Robins, IA

5d•Onsite

About The Position

At Better Living, we believe every stage of life should be filled with purpose, dignity, and joy. We’re not just a senior living management company—we’re a team driven by compassion, grounded in hospitality, and committed to doing what’s right for residents, families, and staff. Our communities are built on meaningful connections, personalized support, and everyday moments that matter. This is senior living, only better. The Weekend Concierge serves as the first point of contact for residents, family members, visitors, vendors, and team members. This position is responsible for providing exceptional customer service while managing incoming phone calls, greeting visitors, monitoring building access, and assisting with administrative and clerical duties as needed. The Concierge helps create a warm, welcoming, and secure environment for residents and guests during weekend hours.

Requirements

High school diploma or equivalent preferred.
Previous customer service, receptionist, hospitality, or administrative experience preferred.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Proficient with basic computer applications, including email and Microsoft Office.
Friendly, professional, and dependable demeanor.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to sit, stand, walk, and move throughout the community during the shift.
Ability to use office equipment including computers, phones, printers, and copiers.
Ability to occasionally lift up to 20 pounds.

Responsibilities

Greet residents, families, visitors, and vendors in a professional and friendly manner.
Answer and direct incoming telephone calls promptly and courteously.
Provide information and assistance to residents, families, and visitors.
Maintain a welcoming and positive presence at the front desk.
Monitor front entrance activity and building access throughout the shift.
Ensure visitors sign in according to community procedures.
Confirm visitor authorization when necessary and notify staff of arrivals.
Observe and report unusual activity, safety concerns, or emergencies to appropriate team members.
Assist with receiving and distributing mail, packages, and deliveries.
Maintain visitor logs and other required records.
Support administrative staff with clerical tasks as assigned.
Assist with community communications and resident inquiries.
Foster positive relationships with residents and families.
Respond to resident requests and direct concerns to the appropriate department.
Promote a culture of hospitality, respect, and service excellence.
Demonstrate compassion, respect, and professionalism in all interactions.
Support the mission and values of Better Living.
Promote resident dignity, independence, and quality of life.
Maintain a safe, welcoming, and inclusive environment for residents, families, and team members.