Weekend Carrier Relations Representative

Swift Logistics•Phoenix, AZ

7d•Onsite

About The Position

Join Swift Transportation as a Full-time Weekend Carrier Relations Representative! Schedule: Friday, Saturday, Sunday, Monday 6:00 AM- 4:00 PM Pay Range: $21.99 - $30.79 Hourly Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

1+ years related experience required.
Must be results focused.
Must be able to set priorities.
Must possess strong attention to detail skills.
Must possess outstanding telephone skills.
Must possess excellent time management skills.
Must be able to work in a fast-paced team environment.
Associates degree or equivalent combination of education and/or experience required.
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Responsibilities

Qualify and on-board service providers for KNX Logistics and consistently monitor to ensure continued compliance with KNX Logistics requirements.
Conduct qualification process of service providers which includes a preliminary audit to ensure service provider is compliant with government qualifications and standards and fraud checks to confirm service provider's identity and to protect company against fraudulent scams.
Execute Onboarding Set ups and Carrier Updates, consistently meeting assigned metrics related to accuracy and within timeframe expectations.
Ensures Data Integrity >90% accuracy rate meeting Weekly KPI's through methodical detail orientation, data entry into TMW system, and document review within Onboarding carrier profiles.
Helps reduce cost and risk exposure through diligent fraud prevention checks using all resources and execution of Fraud/Theft Prevention SOP.
Make preliminary determination regarding the transportation carrier(s) abilities based on policy amounts to meet insurance policy requirements for different carrier qualifications.
Promote strong carrier customer service with complaint de-escalation and appropriate response and/or reroute for resolution.
Supports with department projects and supports with carrier services & SELECT.
Back up support of data integrity PM report.
Proactively works to assist others in achieving the organization's objectives.