Wedding Sales Coordinator

Saybrook Point Resort & Marina•Old Saybrook Center, CT

1d•$23 - $25•Onsite

About The Position

The Wedding Sales Coordinator has an overall responsibility to perform administrative and operational duties that assist in the seamless operation of the sales department. This role involves greeting guests, maintaining a professional appearance and demeanor, and acting as an ambassador for the brand by upholding service standards. The coordinator implements the brand service strategy to build long-term customer relationships and achieve sales objectives. Key responsibilities include confirming wedding details, creating BEOs and Floorplans, securing client signatures, collecting payments, managing group room blocks, and coordinating with various hotel departments to ensure guest satisfaction.

Requirements

Highschool Diploma or GED
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.

Nice To Haves

Lodging sales experience.
Administrative and/or clerical experience
Hotel industry work experience
Online savvy, with web, social media and e-commerce expertise.
Strong organizational and clerical skills
Positive interpersonal skills with a focus on teamwork
Ability to read and comprehend instructions and correspondence.
Full proficiency in Microsoft programs including Excel, Word.

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Act as an ambassador for the brand including upholding Saybrook Point Resort & Marina service standards.
Implement the brand service strategy and applicable brand initiatives in all aspects of the sales process and focus on building long-term, value-based customer relationships that enable achievement of the hotel sales objectives.
Confirm all wedding details to include pre-wedding, wedding and post-wedding events with accuracy in order to create BEO’s and Floorplans.
Secure customer signature on all BEOs and distribute BEOs to operations within the time and parameters set forth by the department.
Meet with clients for detailing appointments and set up detail calls with clients to ensure that all expectations are clearly set and all details are accounted for.
Collect and process appropriate deposits/payments/final payments as outlined in sales contract.
Input and manage group room blocks and properly communicate all guest requirements and expectations to operational departments by completing and sending out Group Resumes and attending weekly Group Resume Meeting.
Attend and assist with hotel sponsored Group Tastings for contracted wedding clients.
Work closely with Wedding Sales Manager, Banquet Team, Culinary Team and attend BEO’s meetings to ensure guest satisfaction and clear communication of all event details.
Meet with clients 3 days before wedding for final drop-off of all wedding items and introduce Banquet Manager and/or Captain.
Review all details at that time to ensure accuracy and guest satisfaction.
Preview all room set-ups to ensure that all details are correct.
Be present at all weddings from two hours prior to start through the entrée course and work with Banquets to ensure accuracy and guest satisfaction.
Maintain all sales files including electronic files and making file folders and labels for physical files.
Produce sales kits; including Wedding, Social and Corporate
Assisting with the office responsibilities, including, distribution of the daily change sheet, daily reader boards, weekly packet distribution and office filing.
Participate in department projects as directed by Director of Sales
Act as a support in maintaining the sales process by Returning inquiry phone calls and meet with walk-in guests as needed.
Monitoring the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Perform all other duties as assigned by management.
Be fully aware of and comply with hotel policies and procedures as identified in the procedure manual and handbook.
Adhere to all Health and Safety policies and procedures.