Website Operations Manager

Face Reality•San Ramon, CA

4d•$105,000 - $115,000•Hybrid

About The Position

The Website Operations Manager plays a key role on the Digital team, owning the day-to-day execution of a best-in-class e-commerce experience across our B2B and B2C channels. This role is deeply embedded in a marketing- and sales-driven organization, partnering closely to bring campaigns, product launches, and revenue-driving initiatives to life on site. While focused on website operations and content management, this individual will collaborate cross-functionally to support new product launches, marketing campaigns, and digitally enabled learning and education experiences. This role requires a highly collaborative, detail-oriented problem solver who can translate business priorities into seamless online experiences. This position is a Hybrid position working out of our San Ramon office Tuesday - Thursday and remotely Mondays and Fridays. Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.

Requirements

Bachelor’s Degree in Business or equivalent combination of education and work experience
Certification in Google Platform a plus
2-5 years of experience managing e-commerce websites, ideally on Shopify
Hands-on experience with Shopify themes, content management, and site operations
Strong understanding of UX and conversion optimization, including A/B testing
Working knowledge of SEO fundamentals and performance tracking tools
Familiarity with HTML and CSS, with an understanding of front-end limitations
Understanding of APIs, integrations, payment gateways, and ecommerce ecosystems
Experience managing third-party apps and tools
Proven ability to manage multiple projects in a fast-paced environment
Strong problem-solving skills, with a focus on process improvement
Ability to work cross-functionally and independently
Willingness to support key launches outside normal business hours
Quick learner, comfortable adopting new tools and technologies

Responsibilities

Own day-to-day website operations, ensuring a high-quality, performant, and conversion-optimized user experience
Plan and execute site updates, product launches, and content releases in close partnership with Marketing, Sales, and Customer Experience teams
Manage onsite content, navigation, and merchandising to support campaigns, promotions, and business priorities
Maintain and optimize SEO foundations, including metadata, structured data, and site architecture to improve search visibility
Execute and support Shopify theme updates, feature enhancements, and content changes
Manage promotional setup and teardown, including campaigns, landing pages, and time-bound content
Extend Shopify capabilities using metafields, storefront APIs, and automation tools (e.g., Shopify Flows)
Partner with engineering and digital teams to improve site speed, scalability, and overall performance
Evaluate and manage third-party apps and integrations to support marketing and digital initiatives
Lead QA and user acceptance testing for site updates, ensuring accuracy, functionality, and a seamless user experience
Troubleshoot and resolve site issues, maintaining high uptime and performance standards
Create and maintain clear documentation in Confluence for processes, releases, and site configurations
Manage multiple concurrent projects, prioritizing effectively in a fast-paced environment
Stay current on eCommerce trends, Shopify capabilities, and emerging technologies to continuously improve the site