Website Operations Manager

Hunter Fan Company • Memphis, TN

4d

About The Position

The Website Operations Manager for B2B will oversee all eCommerce operations
across Business-to-Business (B2B) channels on the Shopify platform and support
the Business-to-Consumer (B2C) channel. This role ensures seamless online
operations, order fulfillment, customer experience, and integration with broader
business systems. The ideal candidate has a strong background in eCommerce
operations, digital fulfillment, and cross-functional collaboration with
marketing, logistics, and customer support teams.

Requirements

• Bachelor’s degree in Business Operations, Supply Chain, or a related field.
• 3–5+ years of eCommerce or operations experience (Shopify experience preferred).
• Strong understanding of both B2B and B2C eCommerce models.
• Experience with ERP, CRM, and fulfillment system integrations.
• Analytical mindset with experience in data-driven decision-making.
• Excellent communication, organizational, and problem-solving skills.
• Ability to develop strong relationships with internal and external teams
• Proven ability to manage cross-functional teams in a fast-paced environment to accomplish key goals
• Organized with strong time management skills and a track record of meeting deadlines
• Strong business acumen
• Willingness to challenge the status quo and continuously raise the bar
• Extremely detail-oriented with the ability to manage multiple projects simultaneously
• Aggressive follow-up approach with both internal and external customers
• Strong administrative skills, self-motivation, and the ability to work cross-functionally as part of a team as well as independently
• Proficiency with Microsoft Office products, SaaS tools, and vendor portal systems
• Ability to work within set budgets

Responsibilities

• Shopify Platform Management
• Oversee the daily operations of Shopify storefronts for B2B customers and support B2C.
• Manage product listings, pricing, collections, and metadata for accuracy and optimization.
• Coordinate with IT or digital partners to manage Shopify integrations (ERP, CRM, fulfillment tools, and analytics platforms).
• Maintain website uptime, checkout flow, and back-end configurations to ensure optimal performance.
• Order Management & Fulfillment
• Oversee order processing workflows, including payment capture, invoicing, and shipment tracking.
• Partner with customer service, fulfillment and warehouse teams to ensure timely delivery, inventory accuracy, and order quality.
• Manage returns, and exchanges in coordination with customer service.
• Develop KPIs for order accuracy, fulfillment speed, and return rates.
• B2B Operations
• Manage Shopify B2B accounts, pricing tiers, and custom checkout experiences.
• Support wholesale partner onboarding and account management.
• Oversee integration of bulk order processes and payment terms.
• Coordinate with finance and logistics to handle invoicing, tax compliance, and bulk fulfillment.
• B2C Operations support
• Ensure smooth end-to-end customer experience for individual consumers.
• Support promotions, product drops, and seasonal updates on Shopify.
• Collaborate with marketing to ensure product merchandising aligns with campaigns.
• Analyze customer feedback and performance metrics to drive continuous improvement.
• Data & Analytics
• Track and report operational KPIs: order volume, fulfillment times, conversion rates, and error resolution.
• Leverage Shopify analytics and Google Data Studio (or similar tools) to provide insight into sales and operations trends.
• Recommend operational improvements based on data insights.
• Cross-Functional Collaboration
• Partner with marketing, sales, IT, and finance to support promotions, launches, and reporting.
• Serve as the operational point of contact between eCommerce and other business units for B2B
• Train internal teams on Shopify workflows and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees