The Department of Children and Families (the "Department" or "DCF") is seeking qualified candidates that will assist the Office of Information Technology (OITS) in their daily operations, support, and services. The services requested in the following Request for Quote (RFQ) will be procured in accordance with the Department of Management Services (DMS) State Term Contract (STC), entitled Information Technology Staff Augmentation Services, 80101507-21-STC-ITSA. In this role, the following services are required: Perform management of IIS web server support and maintenance. Perform website deployment and implementation and monitor web performance, track user metrics, application administration, site operations, security monitoring and system health checks. Collaborate with technical teams to assist with upgrades in application, networking, and hosting websites. Coordinate with multiple teams and manage incident responses. Take ownership of system issues, support requests, projects and improvement tasks with minimal supervision. Work as a part of the Application Support team, mentor and train junior team members. Work with vendors, support providers and business clients as needed in support of these web applications. Assist with systems compliance, systems security and data privacy initiatives. Work with other team members collaboratively to support related systems such as Microsoft SQL Server, SSIS, SSRS, PowerBI and BizTalk. Work as part of a team to design, implement and maintain disaster recovery and business continuity plans. Work with application development and System Integrators to understand the design of the core technology and architecture of systems being developed and use that information to identify and implement any required changes to the Salesforce environment to support those systems efficiently and effectively.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed