Part Time - Web Store Fulfillment Lead

Aztec Shops•San Diego, CA

1d•Onsite

About The Position

Under general direction, the Web Fulfillment Lead assists with fulfillment, administration, and the overall customer experience of Aztec Shops’ website. The role processes and ships web store and phone orders by the next business day, responds to customer inquiries by phone and email by the next business day, and processes merchandise returns according to store policy. The position works with the Web Store Manager and Shipping and Receiving to support timely order processing, staffing, training, procedures, and merchandise issue resolution. The position requires on-site work in a traditional office setting, with occasional travel to a work site for project management and inspections. The work environment has a moderate noise level. A flexible schedule may include opening, mid-day, closing, and night shifts, as well as weekends and holidays. The role is considered a mandated reporter under California law.

Requirements

High school diploma or GED, plus four years of combined education and experience.
Ability to meet deadlines, self-motivate, and make independent decisions.
Computer literacy and knowledge of Microsoft Office products.
Strong communication, interpersonal, and organizational skills.
Ability to read, write, and understand English and follow verbal and written instructions.
Ability to read, comprehend, analyze, and interpret general business information and policy manuals.
Ability to write reports and communicate effectively by telephone, in writing, and electronically.
Ability to present information effectively and respectfully to individuals and groups, including customers, management, and employees.
Ability to perform basic arithmetic: addition, subtraction, multiplication, and division.
Ability to apply commonsense understanding to carry out oral and written instructions.
Average eye, hand, and foot coordination; ability to use a computer and a variety of office machines and equipment.
Ability to talk and exchange ideas, and to hear and perceive sounds.
Ability to operate office equipment such as computers, copy machines, and facsimile machines.
Ability to sit frequently, use hands to touch, handle, or feel objects, key or handle papers and books, and reach with hands and arms; occasional standing and walking.
Ability to move, lift, or carry objects or materials weighing up to 10 pounds.
Close, peripheral, distance, and color vision for reading and interpreting reports and documents.
Ability to work on site and maintain a flexible schedule based on operational needs, potentially including nights, weekends, and holidays.
Satisfactory completion of a background check after a conditional offer and before beginning work.

Responsibilities

Process and ship web store and phone orders by the next business day.
Respond to customer inquiries by phone and email by the next business day.
Process merchandise returns in accordance with store policy.
Ensure merchandise is handled and shipped according to company standards.
Work with the Web Store Manager to schedule sufficient part-time labor during peak selling periods.
Assist with training and supervising part-time staff during peak business periods.
Assist in developing and updating written procedures for training and ongoing policy and procedure documentation.
Understand and use systems and programs for fulfilling web and phone orders.
Maintain records and files in an organized and efficient manner.
Maintain a safe and clean work environment in accordance with company safety standards.
Follow register and auditing procedures and sales audit standards.
Coordinate with Shipping and Receiving to ensure customer orders ship by the next business day.
Work with the Web Store Manager to identify and communicate merchandise issues.
Maintain Aztec Shops’ customer service standards and a positive, professional environment.
Develop and maintain working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
Comply with and ensure consistent compliance with company policies and applicable federal, state, and local laws and regulations.
Perform other duties as assigned.