Web Program Specialist

Texas A&M University System•Stephenville, TX

1d•$49,000 - $53,900•Onsite

About The Position

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Web Program Specialist in the Department of University Web Services. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. Important Immigration Information: A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee. In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. The Web Program Specialist will be responsible for intake of all web related requests, ensuring expectations on scope, costs, and time are met on every web project with internal Tarleton State stakeholders. In serving as the subject matter expert for all things “web” at Tarleton State, this person must be a strong collaborator and influencer, often meeting with various levels of faculty/staff including executive assistants, AVPs, college deans, coordinators, and other staff/faculty throughout the Texas A&M system (TAMUS) in-person and virtually. They will be accountable for program discovery, creative/project brief development, and lifecycle management of each stakeholder’s web presence. This may include being the voice of the student (and other web audiences) to ensure there is a marketing strategy (messaging, call-to-action, performance goals, audit schedule) for every initiative related to the Tarleton State website. As a public institution of higher education in Texas, Tarleton State must adhere to state/federal rules and regulations regarding digital accessibility from the Office of Civil Rights (OCR) and other governing bodies. The Web Program Specialist will serve as the subject matter expert on accessibility, working with the Tarleton State Digital Accessibility Officer (DAO), to ensure best practices are being implemented and maintained regarding accessibility on the web.

Requirements

Bachelor's degree in applicable field or equivalent combination of education and experience.
Three years of related experience
Experience creating and managing web content using a content management system (CMS) such as Wordpress, Drupal, Cascade CMS, or similar.
Must be eligible to work in the US.

Nice To Haves

Online higher education experience preferred
Experience driving results through teams in highly matrixed organizations
Decisive, agile, strategic-thinking program manager with strong emotional intelligence
Solid understanding of digital marketing and the intersection with traditional marketing tactics (out-of-home, print, etc.)
Excellent MS Office skills with special emphasis on Excel and PowerPoint
Excellent Project Management skills (Asana or equivalent)
Familiarity with accessibility guidelines (WCAG 2.1 AA) and audit tools/plugins (e.g. Siteimprove, WAVE, Lighthouse)
Ability to thrive in an ambiguous environment with changing priorities
Excellent project management, communication, teamwork and diplomacy skills
Strong problem-solving capabilities

Responsibilities

Manages and refines the web project intake process.
Uses the 4P systems model (People, Product (i.e. web pages), Platform (i.e. WordPress or other), and Process) to ensure consistency, quality, and timeliness on web update deliverables (e.g. site launches, site refreshes, content updates, degree launches).
Reports on project statuses regularly and adjusts priorities as needed.
Holds post-mortem project recap discussions as needed to ensure continuous improvement in stakeholder engagement.
Works with executive director of web ops and other MarCom leadership to improve overall marketing operations processes.
Maintains website in accordance with marketing and branding program: site design, layout, content, navigation and overall web experience.
Manages the [email protected] inbox adhering to SLAs and ensuring the appropriate level of priority is given to all requests.
Coordinates and implements overall strategies relating to site layout, content priorities, and site usability.
Develops, implements, and maintains content management systems, search engine optimization, online multimedia and assists with social media integration.
Works with Performance Marketing Manager to ensure website is best optimized for paid marketing campaigns.
Works with outside vendors as needed on projects when additional web design, web development, and content creation resources may be needed.
Meets with university stakeholders to collect requirements for website updates, site launches/refreshes, program changes, degree launches, and/or other digital initiatives.
Drives project management of stakeholder digital initiatives from project discovery through stakeholder review and launch.
Assists with any Tarleton State web presentations that may be used internally or externally.
Consult, train, coordinate, and mentor university content coordinators/editors on marketing strategies and best practices.
Ensures adherence to web content style guidelines, branding guidelines, accessibility and copyright laws, policies, and procedures.
Manages the accessibility standard operating procedure and participates in executing the tasks assigned to Web Operations.
Owns process and execution of accessibility audits for public website.
Monitors and reports on our accessibility scores, putting a plan in place for continuous improvement.
Coordinates responses to Office of Civil Rights (OCR) requests related to accessibility.
Helps triage accessibility issues received through our website, working with digital accessibility officers to build and/or help communicate new solutions that improve usability for everyone.
Coordinates student worker hiring process (job posting, interview scheduling, orientation dates).
Responsible for onboarding student workers (space assignment, equipment, 30-60-90 plan).
Manages the work assignments, priorities, and oversees training of any student workers.
Maintains student worker calendar and time off reporting.
Builds and maintains library of standard operating procedures (SOPs); maintains knowledge base.
Develops training materials and job aides on marketing, web strategy, use of digital tools, and general professional development for internal stakeholders.