Web & Digital Content Specialist

Haventree Bank•Toronto, ON

8d•Onsite

About The Position

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. They help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Their insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms. Headquartered in Toronto, Ontario, Haventree Bank is a mission-driven alternative mortgage lender, aiming to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Requirements

Undergraduate degree in Business, Technology, Digital Media, or a related discipline
Minimum 2 years of experience working with a CMS, website management, and enforcing digital standards
Strong understanding of usability best practices, UX/UI standards, and information architecture
Exceptional attention to detail and commitment to content accuracy
Flexibility to periodically support work outside typical business hours, as required for releases or maintenance
Experience updating and managing websites on platforms such as Contentful, Sanity.io, or similar CMS solutions
Strong time management skills and ability to manage multiple priorities simultaneously
Comfort working in an agile or fast-paced environment
Strong analytical and problem-solving skills, with the ability to identify issues and recommend practical solutions
Solid understanding of web and mobile user experience best practices
Excellent written and verbal communication skills across multiple stakeholder groups
Self-motivated, organized, and able to work independently with a positive, collaborative mindset

Nice To Haves

Working knowledge of HTML/CSS is considered an asset
Basic experience with image editing tools (e.g., Figma) for optimizing digital assets is desirable
Awareness of digital trends and best practices within financial services or regulated industries (an asset)
Experience in financial services or regulated environments is an asset

Responsibilities

Uploading, updating, and maintaining content and digital assets across Haventree Bank’s branded website and online banking product for both mobile and web.
Organizing, prioritizing, and managing digital assets to ensure timely and accurate content publication
Maintaining and updating web content using the Content Management System (CMS), leveraging copy, images, and materials provided by Marketing, Product, and Compliance teams
Collaborating with cross-functional partners to design and support intuitive customer and broker journeys aligned with business priorities
Coordinating asset requirements and ensuring timely delivery from internal stakeholders and external partners
Monitoring site schedules and release calendars to ensure updates are published according to plan
Reviewing all new and updated content to ensure accuracy, clarity, consistency, accessibility, and brand alignment prior to publication
Performing regular live and testing site audits to identify issues such as broken links, formatting errors, or content inaccuracies; resolving issues where possible or escalating as needed
Creating, tracking, and following up on support tickets with IT, Digital, and third-party vendors to resolve website and platform issues.
Conducting periodic competitor and industry analysis to identify digital trends, best practices, and opportunities for improvement.
Supporting occasional special projects involving cross-functional teams, including platform enhancements, campaign launches, and process improvements