Web Content Specialist- Hybrid (DMV)
About The Position
ICF is seeking a Web Content Specialist with experience in writing and editing, documentation, creating training materials, using presentation software, quality control of data/content, and presenting outreach training. The role involves editing content, managing reviews, and using content management systems (CMS), specifically Drupal 10, to manage agency websites and intranets. Responsibilities include optimizing content for SEO, ensuring compliance with Section 508 accessibility laws, and coordinating the agency's quarterly content certification process. The specialist will also use graphic applications for web image manipulation and coordinate processes and procedures, including database content management through a graphical user interface. Backend programming, Drupal development, module administration, and website configuration are not required, but web experience is essential.
Requirements
- Experience in writing and editing
- Experience in documentation
- Experience in writing/editing effective training materials
- Experience using a presentation app
- Experience providing quality control of data/content
- Experience presenting outreach training to staff
- Experience with content management systems (CMS), including Drupal 10
- Experience optimizing text for SEO
- Experience ensuring web pages are compliant with federal accessibility laws (Section 508)
- Ability to use graphic applications to crop, recolor, resize, and manipulate web images
- 5–7 years of experience in web content management
- 3 years of experience within the last 5 years in web writing, editing, proofreading, and content quality control
- Drupal or comparable enterprise CMS experience, preferably Drupal 10
- Experience with Section 508 web accessibility, including meaningful alternative text
- Experience with SEO
- Experience with SharePoint and database content coordination
- Experience with basic web-image editing and optimization
- Experience in development of training materials and user documentation
- Experience with stakeholder coordination
- Ability to meet short deadlines across multiple concurrent assignments
- Excellent verbal, written communication, and interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
- Strong analytical, problem-solving, and decision-making capabilities.
- Strong attention to detail and a consistent commitment to quality control.
- Strong team orientation with a focus on collaboration.
- Responsive and open to feedback.
- Ability to organize work, coordinate processes and procedures, and meet multiple deadlines.
Nice To Haves
- Transportation experience, especially highway and surface transportation.
Responsibilities
- Create, edit, maintain, and publish content for FHWA Drupal websites, SharePoint sites, research-project databases, and other online platforms.
- Write web pages, articles, alternative text, user manuals, training materials, and procedural documentation.
- Coordinate reviews and approvals for content.
- Monitor content for accuracy and correct broken links and formatting.
- Support quarterly content certifications.
- Recommend improvements to readability, organization, usability, and navigation.
- Apply GPO Style Manual, Chicago Manual of Style, plain-language principles, SEO practices, and Section 508 requirements.
- Coordinate processes and procedures.
- Perform database content coordination, entry, editing, sorting, and filtering through a graphical user interface.
- Use graphic applications to crop, recolor, resize, and manipulate web images.
Benefits
- ICF is an equal opportunity employer.
- Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
