Web Conferencing Support Engineer (Puerto Rico)
RTX•Santa Isabel, PR
•Remote
About The Position
The Web Conferencing Support Engineer will be responsible for the support and administration of the Web Conferencing application. This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Requirements
- A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
- Experience working with help desk ticketing tool
- Experience in a technical support role.
Nice To Haves
- Microsoft Cloud Certification or equivalent
- Vendor Management Experience
- Experience working and managing MS Teams Web Conferencing tools
Responsibilities
- Level 3 Support Engineer for the Web Conferencing application.
- Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
- Responsible for Account/Group management within the Web Conferencing platform
- Responsible for the creation and modification of Knowledge Based Articles
- Vendor Management
- Responsible for testing new functionality and release planning
Benefits
- parental (including paternal) leave
- flexible work schedules
- achievement awards
- educational assistance
- child/adult backup care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
