Web Chat Sales Supervisor

Viking Cruises US • United States, None

4d • $94,186 - $122,076 • Onsite

About The Position

Viking Cruises is seeking an experienced Web Chat Sales Supervisor with supervisory, sales and webchat communication platforms experience to lead the Web Chat Sales team. The ideal candidate will have great communication skills and be able to lead a highly motivated sales team. If you enjoy a challenging and rewarding career in a fast-paced environment, we look forward to welcoming you aboard!

Requirements

• Strong Sales skills and understanding of the sales cycle
• 3-5 years’ experience in a web chat sales environment
• Previous supervisor experience in a sales capacity
• Call center experience within the travel industry preferred
• Coaching and team-building skills
• Excellent verbal and written communication skills
• Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
• Strong PC skills (including Microsoft Office)
• Detail oriented with excellent organizational and follow-up skills

Responsibilities

• Meeting established sales goals and producing accurate, complete work.
• Respectful to co-workers with a high value of integrity.
• Adhering to department and company procedures and policies.
• Providing a high level of service to all customers.
• Coaching and managing a team of 12-15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors.
• Monitoring chat sessions to evaluate performance gaps and provide feedback, and scheduling team meetings.
• Conducting one-on-one coaching sessions, providing performance improvement plans, and documenting results.
• Managing daily payroll review, bi-weekly submission, and monitoring daily attendance and adherence.
• Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, team-building activities, and other duties as assigned.

Benefits

• Highly competitive compensation plan.
• 401(k) plan with company match.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed