Chat Product Manager

Zoom

9d • $98,900 - $228,700 • Remote

About The Position

Zoom Chat is looking for a Senior Product Manager to own the core messaging experience. As well owning how direct messages and channels will evolve to become simpler, more intuitive. This will also be the backbone of how people get async work done. You will partner closely with Design, Engineering and Data Science to bring AI-powered and thoughtfully designed experiences into everyday messaging. As well as shaping how millions of people communicate at work every day.

The Zoom Chat Product Team focuses on driving adoption, daily usage, and long-term growth of Zoom Team Chat. This is done by delivering intuitive, integrated, and high-value communication experiences.

Requirements

• Have 3+ years of PM experience, demonstrating end-to-end ownership of a product or major product surface. Not just contribution to parts of one.
• Direct experience shipping AI-powered product features (not just AI-adjacent tooling) — able to communicate the product decisions, not just the underlying model.
• Have extensive product and UI/UX sense — comfortable working shoulder-to-shoulder with Design on interaction detail, not just requirements docs.
• Have experience in messaging, collaboration, or communication products .
• Track record of using competitor and user research to identify and close experience gaps against industry-leading products.
• Be comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.
• Have excellent written and verbal communication; able to frame tradeoffs for both engineering and executive audiences.
• Be comfortable working across standard PM tooling for roadmapping, specs, and prioritization.

Responsibilities

• Contributing to and help drive key areas of the messaging experience, from requirements and design through delivery and post-launch iteration.
• Defining and drive the roadmap to improve core chat interaction patterns, identifying experience gaps through competitor and user research.
• Partnering extensively with Design on interaction details, information structure, and visual polish. You should have deep UI/UX sensibility to give direct, specific feedback on design work, not just requirements.
• Identifying and scoping opportunities to embed AI-powered capabilities into core messaging workflows, drawing on prior experience shipping AI-powered product features.
• Translating customer, support, and research signal into clear product requirements and prioritized roadmap decisions.
• Collaborating cross-functionally with Engineering, Design, and Research to scope, sequence, and deliver features against committed timelines.
• Communicating roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
• Supporting a consistent, unified experience across desktop, mobile, and web clients.

Benefits

• Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• We also have a location based compensation structure; there may be a different range for candidates in this and other locations
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed