Web and Email Content Specialist

Pitzer College • Claremont, CA

15h • Hybrid

About The Position

The Web & Email Content Specialist oversees the development, execution, and quality control of Pitzer College’s website and email communications. This role ensures that content across web and email platforms is accurate, accessible, on-brand, and optimized for engagement. Working within the Digital & Engagement team, this position focuses on the technical and operational aspects of content delivery—managing the College’s content management system (CMS), building and approving email communications, and ensuring seamless integration with institutional systems such as Slate (Admissions) and Raiser’s Edge NXT (Advancement). The Specialist partners closely with the Editorial team for content development and copyediting, while collaborating with campus partners to prepare, review, and approve communications. This role also provides training and support to campus users in web and email tools, ensuring consistent, high-quality output across the College.

Requirements

• Strong writing and editing skills for web and email communications.
• Proficiency with CMS platforms (Drupal strongly preferred).
• Experience with email marketing platforms (Emma preferred; Slate and/or Raiser’s Edge NXT a plus).
• Working knowledge of HTML/CSS for email formatting and platform integrations.
• Understanding of email best practices, deliverability, and accessibility standards.
• Familiarity with SEO and web usability principles.
• Ability to manage multiple projects and deadlines with strong attention to detail.
• Strong interpersonal skills and ability to train and support non-technical users.
• Collaborative mindset and ability to work effectively across teams.
• Strong leadership and collaboration skills with a commitment to a team-based work environment.
• Natural aptitude for technology and expertise with MS Office, including expert level use of Excel.
• Ability to problem-solve and use analytical skills to develop and implement creative solutions.
• Strong interpersonal, written and verbal communication skills and attention to detail.
• Ability to take initiative to work proactively, meet deadlines, organize and prioritize multiple projects, think strategically, and work with numbers and data.
• Exhibit personal integrity and ability to appropriately handle confidential and sensitive information.
• Exhibit a positive attitude, strong work ethic, and sound professional judgment.
• Bachelor’s degree required (communications, marketing, digital media, or related field)
• Minimum of 3–5 years of experience in web content management and/or email marketing
• Must have access to reliable and secure computer and internet connection.
• Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair.
• Must ensure workstation is safe and free from hazards and ergonomically appropriate.

Nice To Haves

• Experience in a higher education or nonprofit setting preferred
• Experience training users on CMS or email platforms strongly preferred.

Responsibilities

• Develop, edit, and maintain content across the College website using Drupal or a comparable CMS.
• Build, test, and deploy email communications using Emma (or comparable platform), ensuring quality, accessibility, and brand alignment.
• Export and adapt email HTML for use in platforms such as Slate and Raiser’s Edge NXT.
• Serve as the primary reviewer and approver for campus email communications, ensuring adherence to brand, accessibility, and content standards.
• Train and support campus partners in building emails and updating web content using established tools and templates.
• Collaborate with the Editorial team to ensure content is accurate, well-written, and aligned with institutional messaging.
• Coordinate with campus partners to gather, review, and finalize content for web and email communications.
• Ensure all web and email content follows SEO, accessibility (WCAG), and usability best practices.
• Monitor performance of web and email content (e.g., open rates, click-through rates, page engagement) and provide insights for optimization.
• Troubleshoot issues related to CMS, email platforms, and integrations in partnership with ITS and external vendors.

Benefits

• competitive compensation
• health, dental, and vision insurance
• retirement savings plans
• generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.)
• tuition reimbursement
• tuition exchange program participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level