Web Administrator/ IS Support Analyst, Information Services

SAMA • Regina, SK

19h • CA$64,344 - CA$78,104

About The Position

As a Web Administrator/IS Support Analyst, you’ll play a key role in supporting SAMA’s digital presence and information technology services. This full-time role combines web administration, digital content management, service desk support, user account administration, and technology troubleshooting to help ensure reliable, secure, and user-focused digital services for both internal and external customers.

Requirements

• A post-secondary diploma in a related field such as web design, graphic design, interactive communications, computer science, or a related discipline; or a post-secondary certificate in a related field and one year of related experience.
• Considerable working knowledge of programming languages and online services software packages, including web authoring, content management, graphic production, and Adobe Acrobat.
• Working knowledge of SharePoint content management, including pages, document libraries, lists, permissions, metadata, and intranet publishing practices.
• Knowledge of web design theories, principles, and concepts.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related productivity tools.
• Proficient keyboarding and data entry skills.
• Excellent written and oral communication skills.
• Strong customer service, problem-solving, and troubleshooting skills, with the ability to explain technical information clearly to non-technical users.
• The ability to work independently with limited supervision.

Responsibilities

• Administer, develop, maintain, and support SAMA’s internet, intranet, SharePoint-based content, and digital communication platforms.
• Provide first-level technical support to employees by diagnosing, troubleshooting, resolving, and escalating hardware, software, network, system, and application issues.
• Log, prioritize, track, and resolve incidents and service requests using the Agency’s service management system.
• Manage user access by creating, modifying, and deactivating accounts in accordance with established security procedures.
• Monitor website performance, analytics, search functionality, usability, accessibility and user experience, and recommend improvements.
• Administer Agency social media and digital communication channels, including coordinating approved content and supporting online publishing standards.
• Maintain technical documentation, support procedures, and knowledge base materials while contributing to continuous improvement initiatives.

Benefits

• vacation leave and Earned Days Off
• a pension plan
• medical, dental, and vision coverage
• ongoing training
• professional development opportunities
• financial support for job-related education, professional designations, and membership fees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree