Web Accessibility Consultant - Hybrid Nashville, TN

Novalink Solutions LLC • Nashville, TN

21h • Hybrid

About The Position

The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement. The position contributes directly to the State’s digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training. This is a time-limited contractor position (9 months), part-time (approximately 25 hours per week), focused on content refinement, accessibility compliance, website modernization initiatives, and graphic design support.

Requirements

• Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3+ years of experience in website management, digital accessibility, UX design, or content strategy.
• Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
• Strong understanding of user-centered design and plain language principles.

Nice To Haves

• Accessibility certifications (e.g., CPACC, WAS, or equivalent).
• Experience working in government, public sector, or large enterprise environments.
• Experience supporting intranet platforms and external public-facing websites.

Responsibilities

• Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
• Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
• Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
• Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
• Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
• Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
• Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level