Weatherization Intake & Support Specialist

Community Action Partnership Lancaster and Saunders Counties • Lincoln, NE

9d • Onsite

About The Position

Community Action’s Weatherization program is seeking candidates for Weatherization Intake & Support Specialist. This position will be responsible for all initial and ongoing client contact, file content and written and verbal communication with clients. Support department staff, maintain organization and assist with many areas of the weatherization program.

Requirements

• High School Diploma or GED required.
• Valid Nebraska Driver’s License and good driving record required.
• Must be able to read, write, and communicate English effectively.
• Must have skill in the use of office equipment including computer, printer, and telephone system.
• Must be able work independently to achieve multiple set objectives concurrently and work effectively under pressure.
• Must be able to comply with agency and program policies, including all confidentiality and safety policies.

Nice To Haves

• Three to five years’ experience with and knowledge of the building trade preferred.

Responsibilities

• Conduct pre-screening and intake process, review and calculate application eligibility, and manage client communications including acceptance/denial letters.
• Enter and maintain accurate information in tracking and billing systems, including client data, property history, and utility usage.
• Schedule inspections, assist with audits, communicate with clients and property owners, and support staff with equipment, supplies, and program logistics.
• Ensure all client files are complete and accurate, close outdated files, and maintain proper documentation including contractor records.
• Assist with program promotion and recruiting efforts for both clients and contractors.
• Attend meetings and trainings, collaborate across departments, and follow all agency policies, including confidentiality and safety protocols.

Benefits

• Medical, dental, and vision insurance plans.
• Employer-paid life insurance, short term disability, and long term disability coverage.
• Paid Time Off plan and 14 paid holidays.
• 401K with employer match.
• Education Assistance Program for continuing education.
• Qualifying employer for the Public Service Loan Forgiveness program for federal student loans.
• Extensive opportunities for personal and professional development.
• Engaging work environment with friendly and supportive team members.
• Meaningful work that positively impacts families and children in our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED