Wealth Solutions Advisor SAFE Act
About The Position
The Wealth Solutions Advisor is a developing professional role that provides proactive investment and banking guidance and education. The advisor supports clients with account opening and asset gathering, exceptional service, investment and banking referrals, and banking and lending needs. The role handles a balanced mix of inbound and outbound calls and identifies the channel and account solutions best suited to each client, including digital platforms, centralized team-based advice, and dedicated in-market advice. The advisor serves clients across Citi Private Client, Citigold, Priority, and Everyday Banking tiers. The role builds and expands client relationships through discovery, financial planning, profiling, and suitable recommendations. It delivers holistic financial solutions with support from product specialists, helps clients use digital services, supports investment-related account tasks, and owns client follow-up and issue resolution. The advisor must follow regulatory, compliance, KYC/AML, and risk-management requirements, and must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry before referring interested clients for mortgage needs.
Requirements
- 2–5 years of industry experience.
- Experience in a proactive, successful sales and service role in the financial services industry.
- Strong analytical and financial skills.
- Strong verbal and written communication skills.
- Strong organization and attention to detail.
- Active Securities Industry Essentials (SIE) and Series 7 and 66 licenses, or Series 63 and 65 licenses.
- Group 1 insurance qualification.
- Register with the Nationwide Mortgage Licensing System and Registry and maintain the required mortgage loan originator registration and unique identifier.
- Bachelor’s/University degree or equivalent experience.
- Ability to take ownership of effort and performance and make a positive team impact.
- Self-starter, problem solver, and goal-oriented team player able to work without direction.
Nice To Haves
- Knowledge of Microsoft Office, including Excel, Outlook, and Word.
- Experience with financial planning software.
- Basic understanding of investment and financial planning strategies.
Responsibilities
- Build and deepen client relationships through proactive outbound and inbound contact, financial planning, discovery, and client profiling to grow wallet share across Citi Private Client, Citigold, Priority, and Everyday Banking tiers.
- Engage clients professionally and facilitate transitions to digital solutions when those better meet clients’ needs.
- Respond to referrals and introductions from business partners and digital sources, and recommend appropriate offerings based on client profiling and suitability assessments.
- Anticipate clients’ financial needs and provide solutions through relevant products, services, and tools.
- Recognize clients’ banking, credit, life insurance, and investment needs and goals, with support from product specialists, and provide holistic financial solutions.
- Assist with investment-related tasks, including account modifications, options applications or agreements when applicable, guidance on online resources, and resolving issues escalated by Operations and Account Opening teams.
- Qualify banking referrals and marketing enrollments for digital accounts.
- Assist with onboarding and opening accounts for new clients.
- Explain the value proposition of Citigold, Citi Private Client, and available digital programs.
- Provide support and issue resolution for digital and dedicated-advice clients, taking end-to-end ownership of client needs.
- Track client interactions accurately, update records of open issues, and monitor their progress.
- Source, acquire, and expand customer relationships by maximizing sales and service opportunities.
- Make securities recommendations and provide investment advice using a select set of solutions, firm models, and research.
- Refer opportunities to appropriate segment partners, including Senior Wealth Advisors, Small Business Partners, Home Lending Officers, and Digital Wealth Solutions.
- Manage client follow-up and comply with regulatory and compliance procedures.
- Adhere to KYC/AML and other compliance requirements.
- Assess risk in business decisions, protect the firm’s reputation and assets, comply with applicable laws and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- Register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry before referring interested clients for mortgage needs; maintain and renew registration annually, update registration information promptly, and provide the unique identifier to consumers as required.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Life, accident, and disability insurance.
- Wellness programs.
- Paid time off, including vacation, sick leave, and paid holidays.
- Eligible employees may receive discretionary and formulaic incentive and retention awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
