Wealth Sales and Service Consultant

Truist•Atlanta, GA

1d•Onsite

About The Position

The Wealth Sales & Service Consultant provides in-office client and advisor support to a team of Wealth Advisors, managing a portfolio of high net-worth clients. Closely works with assigned team consisting of Wealth Support Specialists, Wealth Advisors, Trust Advisors, Investment Strategists, Financial Planners, Wealth Lending, and Wealth Leaders to meet the needs and objectives of the clients. The teammate will support workload management, and triage and delegate client and advisor operational requests to a centralized service team as appropriate. The teammate may have autonomy to support certain relationships and clients, acting within their operational authority limits. Active participation in client events, client meetings, listening sessions and other activities with clients is expected when deemed necessary by the client team. The teammate will need to stay abreast of market conditions and events, internal news, priorities and strategy, and regulatory and industry changes. For Sports & Entertainment (SEG), clients’ situations are unique and closely tied to their industry. The combined knowledge of their personal and corporate bankers (vertical strategy) offers a 360’ view of the industries they are covering and allow them to give our clients the most informed perspective in order to provide the best solutions. The interconnectivity between the Sports, Music, and Film industries has led to a number of overlapping relationships across Sports & Entertainment's three verticals and provides additional opportunity to grow the business and become a trusted advisor to clients in all aspects of life.

Requirements

Bachelor’s Degree or 7 or more years of banking experience
Excellent organizational skills with the ability to work on numerous tasks simultaneously with a high attention to detail
Flexible; able to adapt to change as well as determine and focus on top priorities in a fast-paced team environment with multiple priorities
Excellent interpersonal and relationship management skills, demonstrating exemplary customer service and professional etiquette
Exemplary oral, written, customer service and professional etiquette skills
Ability to coach and train teammates within a matrix environment with indirect managerial responsibilities
Expert understanding of Banking, Lending, Investment Management and Trust solutions, and Treasury and Payment solutions

Nice To Haves

Bachelor’s degree in accounting, Finance or Business
If assigned to a specialty, 7 or more years supporting specialty clients with complex needs
Previous relationship management experience
Previous experience as manager, or with training teammates
Demonstrates strong investment, wealth management, treasury services, credit and deposit knowledge to successfully support a team of advisors with all product discussions and offerings
FINRA license 7, 66 and Insurance License

Responsibilities

Serve as the primary point of intake for all requests from assigned team, playing a key front-office role in interfacing with clients and has autonomy to resolve a wide range of internal and external issues.
Oversee and direct workload management, and coordinate various requests through multiple back-office channels, in consultation with assigned team. Additionally, provide guidance to wealth support specialists in region and serve as onboarding partner/mentor.
Proactively provide banking, lending and Trust product support for an average client book containing 250 clients+.
Enter and maintain appropriate client records; monitor client transactions and client data for accuracy and timeliness; maintain appropriate documentation of client transactions; redirect client requests to the wealth solution center as needed to ensure client and advisor requests are fulfilled in a timely manner.
Respond to client requests for information and assistance within appropriate level of authority, while identifying at-risk relationships with a focus on client retention and opportunities to expand relationship and communicating to the relationship team. May serve as the primary point of contact for clients.
Play an active role in the sales process, including client document review, general correspondence to customers, assist in creation of client presentation material using Microsoft Office Suite and/or other Truist Wealth software, and proactive sales support activities for advisors.
Oversee client onboarding process, including account opening/closing/maintenance and wires, with a focus on Risk Management and Compliance. Own onboarding and primary specific maintenance of complex banking products and services, including Trust accounts, Commercial Lending, Treasury & Payment Solutions and complex deposit products.
Continually render extraordinarily responsive and personal service to Wealth clients while demonstrating product and procedural mastery. Continue to develop and maintain positive working relationships with various departments and individuals who interface with Wealth clients.
May train other support teammates on systems, industry knowledge, support processes and procedures.
May have indirect supervisory responsibilities for one or more wealth support specialists.
Participate in workstreams, committees and councils as needed; provide ongoing feedback for process improvements.
Attend client meetings/events.
Carry a higher standard operational authority (wires, deposit mark-up, overdraft etc.) and for SEG teammates, may provide enhanced financial management services to clients, including coordination with CPAs for tax preparation, working with lawyers / estate planning professionals as needs arise.
Serve as the local operations leader for their assigned team and may take the lead on operational / administrative projects, including team specific initiatives.
Where applicable, specialty teammates demonstrate mastery in specialty-specific support activities, including servicing a commercial book of business, mastery of treasury services and solutions, and identifying specialty-specific process and service/solution delivery gaps.
For SEG teammates, serve as the primary point of contact for the Managing Director and assigned clients. Actively maintain and manage working relationships with assigned clients, their business managers or other client affiliated partners engaged in support of the client’s financial needs, continually deepening client relationships by attending industry events and entertaining clients as appropriate.
For SEG teammates, demonstrate expertise on, and stay abreast of any changes to professional sports player contracts, knowledge of the music and film industries and their complexities, internal product and procedural changes, internal market trends and promotions, and internal new product and service client offerings. Actively share information with national team.