Wealth Operations Sr Specialist (Hybrid)

Northwestern Mutual • Milwaukee, WI

7d • Hybrid

About The Position

Responsible for the day to day technical support of the FPS Investment Account Opening operations team to ensure quality and timely outputs are delivered to subscribers, as the services evolve with technology and product enhancements. Positively influences and leads changes with individual FPAs and the team. Develops and provides technical training to Investment Client Onboarding and other FPS teams, including Service Development and User Support, to improve the overall service and experience that FPS delivers to the field. Identifies gaps in learning/training and recommends plans of action. Uses investment account opening or operations expertise, critical thinking and judgment to resolve difficult plan requests, issues, complaints or errors related to FPS standards or procedures. This includes analyzing discrepancies related to plans, initiating corrective action, and providing counsel and information to subscribers and home office cross-functional teams. Evaluates and grants flexibility to established practices and procedures when appropriate. Mentors less experienced staff, providing answers to questions, advice, feedback and support. Provides performance feedback to the manager. Assists in design of and executes quality assurance plans necessary to ensure quality outputs are delivered to FPS subscribers Identifies, develops and implements process, system and workflow improvements and ensures team alignment. Ability to assist in both team and cross-functional team projects and process improvements. Acts as backup and/or escalation for subscriber support calls when necessary. Viewed as an expert on FPS procedures and standards and FPA use of various technologies.

Requirements

• Bachelor’s degree or an equivalent combination of education and progressively responsible work experience.
• Minimum of two years of professional level experience, preferably related to investment account opening or operations and related technologies.
• Demonstrated ability to understand FPS processes and standards and marry it with general planning knowledge to drive quality results.
• Demonstrated leadership and mentoring/coaching skills and the ability to develop and train/up-skill team members.
• Experience with implementing process improvements, process introduction and system enhancements in support of technology changes.
• Demonstrated high level of organization and follow through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results.
• Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency.
• Series 7 required.
• This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.
• Series 7 - FINRA
• SIE - FINRA

Responsibilities

• Provide day-to-day technical support to the FPS Investment Account Opening operations team.
• Ensure quality and timely outputs are delivered to subscribers.
• Positively influence and lead changes within the team.
• Develop and provide technical training to Investment Client Onboarding and other FPS teams.
• Identify gaps in learning/training and recommend plans of action.
• Resolve difficult plan requests, issues, complaints or errors related to FPS standards or procedures.
• Analyze discrepancies related to plans and initiate corrective action.
• Provide counsel and information to subscribers and home office cross-functional teams.
• Evaluate and grant flexibility to established practices and procedures when appropriate.
• Mentor less experienced staff.
• Provide performance feedback to the manager.
• Assist in the design and execution of quality assurance plans.
• Identify, develop, and implement process, system, and workflow improvements.
• Assist in team and cross-functional team projects and process improvements.
• Act as backup and/or escalation for subscriber support calls.
• Serve as an expert on FPS procedures and standards and FPA use of various technologies.

Benefits

• Compensation Range: Pay Range - Start: $70,320.00 Pay Range - End: $105,480.00
• Geographic Specific Pay Structure: Structure 110: $77,360.00 USD - $116,040.00 USD
• Geographic Specific Pay Structure: Structure 115: $80,880.00 USD - $121,320.00 USD
• Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
• Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.
• We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior