The US Wealth Operations Specialist I is an introductory role to Wealth that performs specialized operational tasks in support of one or more US Wealth Management lines of business. This role performs basic administrative support tasks while maintaining excellent quality in reporting and responding to clients both internal and external. The specialist is competent in at least one core Wealth Systems (Tracker, Netx360, FIS Trust Desk) as well as other role-specific systems (Fidelity, Lotus Notes, Transtar among others) as needed. They perform basic processing, ensuring transactions are confirmed and entered in the system according to established policies and procedures. The role involves resolving problems with transactions by communicating directly with client-facing advisors, clients, and third-party advisors, with oversight. The specialist prepares detailed information and reports on transactions and accounts as needed, provides direction and answers to basic questions, and adheres to established quality standards for all work performed. Supports Trackers/Phones/email to advise and assist client-facing CSAs. Accountabilities are of moderate complexity and scope and performed under general management supervision. This role also reviews basic reconciliation breaks.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED