Specialist I, Operations
11 11 Systems•Scottsdale, AZ
•Onsite
About The Position
The Specialist I, Operations role involves supporting customer tasks through ticket requests, performing equipment installations, and monitoring facility systems for critical alarms. The candidate will also conduct facility/security walkthroughs and collaborate with Service Management Executives for sales and customer audits.
Requirements
- Data Center experience
- Service Now/Secure Site Access experience
- Microsoft tools experience (office/word/excel/outlook etc)
- Network knowledge
- Visio experience
- Flexible with hours/days when needed
- Willing to cross train
- Must be legally eligible to work without visa sponsorship
Responsibilities
- Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices
- Assist with building Windows-based operating systems and device configuration
- Provide on-site customer service to clients while working within the data center
- Understand and follow defined standard operating procedures
- Respond to and update tickets in accordance with department procedures
- Issue problem, change, and request tickets when necessary for infrastructure and customer environments
- Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
- Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management
- Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Benefits
- Comprehensive healthcare plan options
- Retirement plan with company match
- Life, other supplemental insurances
- Paid time off and company holidays
- New Parent Leave
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
