Wealth Operations Officer II

TD•Toronto, ON

3d•CA$45,700 - CA$61,000•Onsite

About The Position

This role is responsible for executing transactions accurately and on time, adhering to established guidelines and Service Level Agreements (SLAs). The officer will also refer or escalate processing or operational issues, identify opportunities for service improvement, and support partners with incoming transactions. Developing and maintaining working relationships with customers, partners, and vendors is also a key aspect of this position. The role involves completing assigned workloads to meet SLA requirements, understanding and adhering to internal and industry regulations, and exercising discretion in managing confidential information. The Wealth Operations Officer II will support the timely and accurate completion of business processes, review internal processes for improvement, and investigate and escalate non-standard or high-risk activities. Adherence to enterprise frameworks and methodologies, such as Anti-Money Laundering and Business Continuity Management, is required, as is compliance with the Bank Code of Conduct. The role also emphasizes active participation in the team, fostering a positive work environment, and contributing to a fair, positive, and equitable workplace that supports diversity. The officer will act as a brand ambassador for the function and the bank.

Requirements

Undergraduate degree/ college diploma preferred and/or
1+ years relevant experience

Responsibilities

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery and support process improvement initiatives
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner
Complete assigned workload to meet SLA requirements for service and productivity
Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Actively review internal processes / activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
Ensure the timely communication of issues / points of interest
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
Act as a brand ambassador for the function and the bank, both internally and / or externally