Wealth Management Services Specialist

City National Bank of Florida•Coral Gables, FL

About The Position

The Wealth Management Services Specialist Senior enhances the client experience by servicing clients and providing operational, administrative, and client service support within the Wealth Management Department. The role supports onboarding new clients, coordinating cash and non-cash movements, maintaining client accounts, and assisting Wealth Advisors and Trust Officers. It also performs operational, compliance, and administrative functions within the department and supports BCI Securities with account opening and related services. The position may support other departmental initiatives as needed.

Requirements

2–4 years of client service experience, preferably in the financial services industry.
In-depth knowledge of wealth and banking products.
Highly motivated self-starter.
Proficiency with loan and depository systems.
Proficiency in Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Strong attention to detail and proven ability to multitask effectively.
Excellent interpersonal, telephone, and customer service skills.
High school diploma or GED equivalent required.
An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Nice To Haves

Associate’s degree in business or a related field.

Responsibilities

Partner with Wealth Advisors and Trust Officers on portfolio analysis, account creation and maintenance, and client or prospect meeting preparation.
Educate clients about account services and capabilities, including statements, confirmations, online services, and paperless options.
Provide customer service in partnership with Wealth Advisors to promote client retention.
Collect documentation for opening and closing accounts and making account changes.
Process account service requests and ensure required documentation is complete.
Enter data into financial planning tools as needed.
Enter orders into the appropriate system and complete associated paperwork.
Assist with preparing client reports and meeting materials, and create reports for senior management.
Maintain contact management systems with current key client information.
Establish and maintain client account files.
Prepare correspondence to clients, co-executors, guardians, and others.
Respond to telephone inquiries from clients.
Collaborate with Trust Officers or Wealth Advisors regarding the release of information or funds.
Monitor daily cash balances for income and principal and ensure timely payment of bills, remittances, taxes, and other obligations.
Track daily transactions as needed.
Process incoming funds received at the bank.
Process and set up one-time or recurring payments.
Ensure funds are coded correctly for tax reporting purposes.
Assist Wealth Advisors and Trust Officers with formal account reviews.
Prepare for regular audits and follow up on outstanding issues.
Maintain account-specific compliance and regulatory standards.
Conduct quality reviews of new and existing KYC profiles for bank clients and provide maintenance as needed.
Partner with Banker teams to assist with KYC renewals for existing clients.
Support the team’s marketing strategy by keeping marketing materials current and, if needed, helping plan client events and seminars.
Assist with onboarding new team members.
Maintain risk awareness and regulatory knowledge.
Handle miscellaneous operational activities and projects as needed.