About The Position

Building meaningful client relationships is at the heart of this role. As a key member of the Wealth Management team, this role partners closely with Advisors to deliver a highly personalized experience for Fidelity's most sophisticated and high-net-worth clients. Through a combination of proactive outreach, inbound client support, and ongoing relationship management, this role helps strengthen client relationships, drive business growth, and deliver exceptional service. Responsibilities include addressing a broad range of client needs, including brokerage and investment inquiries, asset allocation, retirement and income planning, trust and estate considerations, and tax-advantaged investment solutions. In partnership with the Advisor, this role supports the execution of client strategies through structured contact plans, annual reviews, guidance preparation discussions, and pre- and post-meeting follow-up. By maintaining regular communication and understanding clients' evolving needs, this role identifies opportunities for asset consolidation, additional wealth management solutions, and enhanced client engagement, helping ensure long-term client success and a seamless client experience.

Requirements

  • Series 7 & 66 licensed and hold appropriate state registrations, OR ability to acquire Series 66 upon hire
  • Five or more years of customer service experience in the Financial Services industry
  • Bachelor’s Degree preferred
  • Exceptional interpersonal communication skills, via telephone and face-to-face consultations
  • Subject matter expertise will be used to address unique and complex client service requests
  • Ability to work in a dynamic, fast-paced environment where timely completion of tasks is critical
  • Ability to conduct comprehensive investment related discussions and participate in client meetings for investment, life events and service reviews

Responsibilities

  • Addressing a broad range of client needs, including brokerage and investment inquiries, asset allocation, retirement and income planning, trust and estate considerations, and tax-advantaged investment solutions.
  • Supporting the execution of client strategies through structured contact plans, annual reviews, guidance preparation discussions, and pre- and post-meeting follow-up.
  • Maintaining regular communication and understanding clients' evolving needs.
  • Identifying opportunities for asset consolidation, additional wealth management solutions, and enhanced client engagement.
  • Effectively maintain client portfolios in accordance with compliance guidelines.

Benefits

  • Comprehensive health care coverage
  • Emotional well-being support
  • Market-leading retirement
  • Generous paid time off
  • Parental leave
  • Charitable giving employee match program
  • Educational assistance including student loan repayment
  • Tuition reimbursement
  • Learning resources to develop your career
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