Wealth Management Operations - Client Services Support
About The Position
This role is responsible for providing client services administration within Wealth Management Operations. The position involves delivering superior client service, acting as a liaison between internal staff, custodians, and others, and preparing various account-related paperwork. Key responsibilities include managing new account setups, account changes, and account transfers, ensuring timely processing, and maintaining frequent communication with custodians and internal staff. The role also involves monitoring alerts, identifying client service opportunities, assisting with money movement, and adhering to company policies and procedures. Additionally, the position contributes to developing and documenting departmental processes, coordinating workload, testing system upgrades, and researching/resolving client information issues.
Requirements
- 2+ years administrative or investment industry experience required
- High School diploma or GED equivalent is required
- Client service orientation combined with creative problem-solving skills
- Strong written and oral communication skills
- Ability to work effectively as part of a team, yet function well with independent responsibilities; ability to successfully interact with clients and other professionals to effectively deliver quality professional services to clients
- Ability to thrive in a challenging and fast-paced environment characterized by interruptions and multiple demands with strict deadlines; high stress tolerance
- Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English.
Responsibilities
- Deliver superior client service
- Serve as a liaison between internal staff, custodian, and others as needed
- Preparation of new account paperwork
- Preparation of paperwork for account changes
- Preparation of account transfer paperwork and verification of asset transfer eligibility
- Ensure timely completion of account transfers and other paperwork processing
- Frequent communication with custodians and internal staff
- Monitor and follow up on alerts
- Identify and communicate client service opportunities to internal professionals
- Assist with money movement activities
- Adhere to PMFA policies and procedures
- Develop, document, and/or maintain process policies and procedures for department
- Frequent interaction with internal and external professionals
- Cross train and back up to other team members roles in operations
- Assist in testing and roll out of system upgrades, system integration and new technology
- Coordinate workload with other team members
- Review agreements and be familiar with terms to ensure paperwork is in compliance
- Self-review of tasks performed, including client deliverables
- Manage and prioritize tasks and workflows
- Serve as a liaison between advisors and the broader PMFA operations team
- Field questions related to client data, reports, or any items as a result of work
- Research and resolve issues related to client information
Benefits
- health insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- Flexible Time Off
- various pre-determined holidays
- 401(k) plan
- flexible benefits plans
- business-related travel expense
- lodging reimbursement for business-related use
- meal reimbursement for business-related use
- pension plan is also available for eligible administrative and paraprofessional staff
- discretionary bonus plan is available for eligible staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
