Wealth Management Executive Office Analyst

JPMorgan Chase & Co.•Columbus, OH

4d•Onsite

About The Position

As part of Wealth Management Executive Office, you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of Wealth Management Executive Office Investigators from a diverse range of backgrounds and experience who review, research, resolve, and respond to the client complaints related to investments. When someone joins the Wealth Management Executive Office (WMEO), you will feel that this is a place where we promote work life balance, career progression, and a positive culture. As a Wealth Management Executive Office Investigator Analyst I in J.P. Morgan Wealth Management, you will be responsible for researching and resolving non-sales client complaints. Your role will also involve communicating resolutions to clients and escalating matters when necessary.

Requirements

Bachelor's Degree
3 plus years of securities industry experience
Strong phone and verbal communication skills
Advanced writing ability
Complaint handling experience
Knowledge of FINRA rules

Nice To Haves

Series 7 and 66 licenses strongly preferred
Series 9/10, 24, 53, 4, and Life and Disability licenses desirable
Experience communicating with customers over the phone strongly preferred

Responsibilities

Research and resolve client complaints, including review of complaint correspondence and documents, account records, and recorded customer interactions and interviews of clients, registered representatives, or other Firm employees
Communicate resolutions to customers verbally or via written response
Ensure that potential complaint-related FINRA filings are submitted to the Firm's Registration department for review
Assist the Firm's Legal Department as needed with pending arbitration and/or litigation involving customer complaints
Identify and escalate operational or sales conduct-related concerns
Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed