Wealth Management Client Service Associate

Sanctuary Wealth Group LLC•Walnut Creek, CA

7d•$85,000 - $110,000•Onsite

About The Position

Soteris Private Wealth is seeking an experienced Client Service Associate to provide high-quality client service and operational support for a growing independent wealth management advisory team. This role will work closely alongside the team’s Senior Client Associate and serve as an important partner in managing day-to-day client needs, account activity, service requests, and operational workflows. This position is well suited for someone with prior wealth management, brokerage, or financial services client service experience who understands the language of the industry and is ready to take ownership within a boutique, high-touch advisory practice. While specific system experience can be taught, the ideal candidate will bring familiarity with common client service workflows such as new account opening, account maintenance, money movement, ACHs, ACATs, wires, and client documentation.

Requirements

3-5+ years of experience in client service, wealth management operations, financial services, banking, investment management, or a related professional services environment
Demonstrated ability to support advisors, clients, and internal teams with a high level of accuracy and professionalism
Strong written and verbal communication skills, including comfort serving as a regular client contact
Experience managing multiple priorities, service requests, deadlines, and follow-up items with limited oversight
High attention to detail when reviewing forms, client records, account documentation, and system updates
Professional judgment, discretion, and ability to handle confidential client and financial information
Working knowledge of account opening, account maintenance, client onboarding, transfers, distributions, and documentation workflows
Ability to identify routine service issues, coordinate next steps, and escalate more complex matters appropriately
Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, and digital document management tools

Nice To Haves

Bachelor’s degree or equivalent professional experience in business, finance, economics, communications, operations, or a related field
Prior experience in an RIA, broker-dealer, private wealth, or financial planning environment
Familiarity with custodial and CRM platforms
Exposure to financial planning, portfolio reporting, or performance systems
SIE completed, securities licenses held, or interest in obtaining Series 7, Series 65, Series 66, or applicable insurance licensing as responsibilities expand
Experience improving workflows, documenting processes, supporting client transitions, or helping train junior team members

Responsibilities

Serve as a reliable point of contact for client questions, service requests, and account-related needs
Communicate with professionalism, discretion, warmth, and a strong client-first mindset
Help deliver a highly personalized, family-office-style client experience
Keep clients informed on the status of open items, paperwork, transfers, and next steps
Partner with advisors and internal team members to ensure client requests are handled accurately and efficiently
Build trust with clients by recognizing preferences, relationship details, and recurring service needs
Support new account openings, account updates, transfers, contributions, distributions, beneficiary changes, and money movement requests
Prepare, review, and process custodial forms, client paperwork, letters of instruction, and supporting documentation
Monitor account funding, transfers, ACATs, ACHs, wires, and pending custodian items through completion
Help resolve routine processing issues and escalate complex items appropriately
Maintain accurate CRM notes, client files, digital records, and documentation across firm systems
Assist with ongoing client transition work as the team continues operating in an independent environment
Identify workflow gaps, recurring issues, or opportunities to create more consistent processes
Manage advisor priorities, deadlines, follow-up items, and recurring service needs
Prepare client meeting materials, reports, agendas, forms, and post-meeting action items with minimal oversight
Coordinate across advisors, clients, custodians, investment teams, planning teams, and operations staff
Create advisor capacity by independently handling routine operational items
Provide coverage and continuity so the team can maintain strong client service during vacations, busy periods, or transition-related volume

Benefits

Competitive base salary of $85,000 – $110,000 with discretionary bonus potential
Opportunity to join a newly independent, growing boutique wealth management team
Work closely with experienced advisors and a highly respected Senior Client Associate
Serve a select group of high-net-worth client families in a high-touch, relationship-driven environment
Collaborative, close-knit, family-oriented culture
On-the-job training and professional development
% Employer Covered Medical Insurance (Health, dental, and vision)
401(k) Match
Paid Time Off
Flexibility over time as trust, independence, and role mastery are established
A culture that values focus during the workday and balance after hours