Wealth Management Associate - Houston, TX

Texas Regional Bank•Houston, TX

3d•Onsite

About The Position

The Wealth Management Associate supports the core operations for the Trust and Wealth Management Division and has primary responsibility for assisting the department in all phases of account/relationship servicing, fulfillment and/or administration. This role must demonstrate proactive and disciplined customer service for relevant constituencies (our clients, investment advisors and executive staff) contributing positively to a collaborative and efficient culture.

Requirements

Bachelor's Degree or equivalent work experience.
2+ years of experience in a client service role, ideally in financial services required.
General knowledge of investment products.
Highly effective written and oral communication skills.
Strong analytical, problem solving and organizational skills with keen attention to detail.
Ability to work well with a team and represent the culture of the firm with a high level of energy, enthusiasm
Demonstrated ability to manage competing deadlines independently.
Experience handling confidential client financial data.
Proficiency in MS Office including Word, Excel, PowerPoint, and Outlook
Must be available for client interactions, document handling, and growth-oriented stretch projects.
Must be able to be physically present in the office to perform job duties.

Nice To Haves

Specific industry licensing is not required for this role.
Previous experience working with Fidelity or Charles Schwab preferred.

Responsibilities

Build deep relationships with our clients to enhance their experience through exceptional client service.
Communicate clearly and effectively with clients (e.g. account owners, trust beneficiaries and portfolio managers) daily.
Responds to client requests and works with them to resolve issues and meet client needs.
Execute client onboarding and account maintenance on our Charles Schwab and Fidelity custodial platforms.
Utilize the Black Diamond and Salentica platforms for administrative services, account maintenance, and the creation of internal and client facing reporting.
Track to settlement securities transactions at our custodians at the direction of assigned investment professionals.
Manage asset transfers and prepare TOA reports for advisors.
Remedy “Not In Good Order” issues at our custodians.
Help in the preparation of documents and presentations.
Maintain client records, compliance files, manage sensitive, confidential, proprietary information with discretion.
Prepare investment applications and the related forms using Adobe Sign and Docusign primarily.
Gather information and prepare agenda for various meetings and committees.
Document and maintain procedures and process flows.
Complete special projects as requested.
Support and promote the firm’s vision, mission and core values, organizational structure and policies and procedures.
Comply with federal and state regulations as well as all established Bank policies and procedures.
Perform other duties as assigned.