Wealth Lending Specialist - New York, NY

TD Bank•Fort Lauderdale, NY

2d•Onsite

About The Position

This role is adjunct to the Sr. Wealth Lending Advisor and is a high touch, point of client and Investment Advisor contact accountable to address the unique and complex needs of securities-based and custom lending High-Net-Worth clients in internal Private Client Wealth (TDPCW) and 3rd Party channels. The role partners directly with Sr. Wealth Lending Advisors, Wealth Lending Advisors, RMs, IAs, Wealth Strategists and external Registered Investment Advisors (3rd Party) to facilitate and support new lending business development and loan book growth activities. This role is also responsible for retaining and growing assigned client and advisor relationships and is accountable for ongoing client and 3rd Party partner firm satisfaction. That includes acting as a central point of contact for any escalation and key account relationship needs to ensure Legendary lending experience, while representing the TD brand in the securities-based lending and custom lending in assigned channels. This role focuses on maximizing client's satisfaction with their borrowing relationships, maximizing, and seizing the opportunity to retain and grow balances through day to day loan modification activities, loan structuring discussions such as trusts or asset holdings companies acting as borrowers, pricing exception request submissions where appropriate, daily collateral monitor activities including communications with IAs and clients on any collateral advance rates or shortfalls that require attention, curing margin calls and supporting new client onboarding and loan application fulfilment. The role also partners closely with Credit Management and Market Risk partners in those capacities.

Requirements

3+ years related experience required in: A production or client support capacity (i.e., track record of high client satisfaction and retention)
3+ years related experience required in: Credit or lending support capacity (i.e., growth responsibilities for a loan book of business or loan book quality and performance)
Understanding of HNW client needs and products and services available to clients within the segment
Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank U.S.
Personalized customer service skills, including ability to work with wide variety of clients and provide an exceptional level of service
Self-motivated, able to work independently, as well as part of a team - working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner
Excellent communication skills, both verbal and written
Proficiency in Microsoft Applications (PowerPoint, Excel, Word)
Ability to multitask and manage competing priorities effectively
Ability to work within a highly collaborative team environment
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its customers, and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every opportunity
Models quality service delivery at every interaction
Leads and contributes to the ongoing improvement of the partner / Customer experience
Is engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
Participates fully as a member of the team and contribute to a positive work environment
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
Actively shares information and knowledge, and proactively learn from the expertise of others

Nice To Haves

4-year degree preferred
Registration Series 7 encouraged but not required
Consultative sales experience preferred
May provide leadership, training, and guidance to other team members

Responsibilities

Responsible for supporting 20-40 new securities-based loan originations per month, together with the corresponding client onboarding activities.
Supports the loan modification requests for that book of business.
Responsible for compiling, submitting, and ushering the request through the loan structuring (including pricing), loan underwriting, documentation, loan closing, and booking processes
Supports margin call remediation communications and planning with Advisors and Clients.
Acts as a first point of contact for escalations from the Centralize Servicing Team to ensure client satisfaction and retention
Ensures those existing clients, where it would add value, are provided with additional loan structuring guidance, education on platform capability enhancements, and direction on lending value advance rates for pledged investment accounts
Effectively executes a proactive outreach effort across all clients to enhance and expand the overall relationship
Executes in a manner that is compliant with regulations, policies, and procedures
Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g., OCC, SEC, FINRA etc.).
Ensures all Continuing Education requirements are attained
Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
Contributes to a positive and constructive work environment with a focus on supporting the overall Wealth team
Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that set TD Bank apart from our competitors
Represents TD Bank to the public in a professional manner
Is involved in Employee's community and support TDBG charity and community initiatives