Wealth Institutional Administration and Operations Senior Analyst

Truist•Atlanta, GA

About The Position

Responsible for the day-to-day operations of a complex book of business that includes Custody, Defined Benefit, Foundations & Endowments, and Funeral & Cemetery account types. The role reviews cash balances, overdrafts, and lockbox activity, and processes contributions, distributions, pension payments, trade requests, stock donations, charitable gift annuities, fund accounting, and system coding requests. It also supports account openings and closings and acts as a liaison among Client Managers, Account Managers, Investment Managers, and clients to deliver and enhance the client experience. The Senior Analyst coordinates account operations, including cash and fund accounting, trade and lockbox processing, pension payments, and system coding, while maintaining a focus on client retention and following internal controls. The position uses fund accounting, trust accounting, and ancillary systems; handles complex account issues; supports and reviews teammates’ work; and participates in audits. It also coordinates cash needs, validates fund accounting statements, responds to client and teammate communications, completes training, and communicates pertinent account issues to the F & E Operations & Client Service Manager.

Requirements

Bachelor’s degree in business or a related field, or equivalent work experience.
Minimum of five years of philanthropic work or similar experience.
Strong problem-solving skills and keen attention to detail.
Ability to work under pressure and meet critical deadlines.
Ability to process detailed work and work independently.
Proficient knowledge of Microsoft Office software products and various fund accounting systems.

Nice To Haves

Working knowledge of internal software applications.
Minimum of five years of experience working with trusts and/or not-for-profits.
Strong communication, interpersonal, and organizational skills.

Responsibilities

Coordinate assigned line-of-business account duties, including cash processing, fund accounting, CIF trade processing, lockbox processing, pension payment processing, and system coding requests.
Follow internal controls and procedures, including client authentication, to support efficiency, quality, and risk mitigation.
Identify opportunities to improve efficiency through standardization and automation.
Participate in training new teammates.
Learn and use fund accounting systems, the Trust Accounting System, and ancillary systems to process required transactions.
Manage complex accounts and use sound judgment to research and resolve account issues, collaborating with Client Managers, Account Managers, Investment Managers, and team members.
Coordinate quality-control reviews of teammates’ work, with attention to detail and adherence to procedures.
Participate in internal and external audit inquiries as required.
Coordinate cash needs for CIF accounts with internal and vendor partners by submitting trade requests promptly.
Produce and validate fund accounting statements before release; statements may be monthly, quarterly, and/or annual.
Respond to client and teammate voicemail and email communications promptly and accurately.
Complete assigned training courses on time.
Communicate pertinent account issues promptly to the F & E Operations & Client Service Manager.
Assist with internal projects and requests from the F & E Operations & Client Service Manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan