Wealth Institutional Administration and Operations Senior Analyst

Truist Bank•Raleigh, NC

About The Position

Responsible for the day-to-day operations of a complex book of business that includes Custody, Defined Benefit, Foundations & Endowments, and Funeral & Cemetery accounts. The role reviews cash balances, overdrafts, and lockbox activity; processes contributions, distributions, pension payments, trade requests, stock donations, charitable gift annuities, fund accounting, and system coding requests; and assists with account openings and closings. It serves as a liaison among Client Managers, Account Managers, Investment Managers, and clients to deliver and enhance the client experience. The Senior Analyst coordinates account operations, follows internal controls and authentication procedures, and looks for opportunities to improve efficiency through standardization and automation. The role handles complex accounts and issue resolution, reviews teammates’ work, participates in audits and training, coordinates cash needs, validates fund accounting statements, responds to communications, and reports pertinent account issues to the F & E Operations & Client Service Manager.

Requirements

Bachelor’s degree in business or a related field, or equivalent work experience.
At least five years of philanthropic work or similar experience.
Strong problem-solving skills and keen attention to detail.
Ability to work under pressure and meet critical deadlines.
Ability to process detailed work and work independently.
Proficiency with Microsoft Office software and various fund accounting systems.

Nice To Haves

Working knowledge of internal software applications.
At least five years of experience working with trusts and/or not-for-profits.
Strong communication, interpersonal, and organizational skills.

Responsibilities

Coordinate duties for assigned accounts, including cash processing, fund accounting, CIF trade processing, lockbox processing, pension payment processing, and system coding requests, with a focus on client retention.
Follow internal controls and procedures, including client authentication, to support quality, efficiency, and risk mitigation.
Identify opportunities to improve efficiency through standardization and automation.
Participate in training new teammates.
Learn and use fund accounting systems, the Trust Accounting System, and ancillary systems; process required transactions in applicable systems.
Manage complex accounts, exercise sound judgment, and help teammates research and resolve account issues.
Work with Client Managers, Account Managers, and Investment Managers to resolve account issues.
Coordinate and perform quality-control reviews of teammates’ work according to procedures.
Participate in internal and external audit inquiries as required.
Coordinate cash needs for CIF accounts with internal and vendor partners by submitting trade requests in a timely manner.
Produce and validate fund accounting statements before release, on monthly, quarterly, and/or annual schedules.
Respond to client and teammate voicemail and email communications promptly and accurately.
Complete assigned training courses on time.
Communicate pertinent account issues promptly to the F & E Operations & Client Service Manager and assist with that manager’s projects and requests.
Assist with account opening and closing processes.
Process contributions, distributions, pension payments, trade requests, stock donations, charitable gift annuities, fund accounting, and system coding requests.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan