WCC Coordinator (Evening) (FT)

Rockford Rescue Mission•Rockford, IL

5h•Onsite

About The Position

This role oversees the delivery of services in the crisis program, serving as a receptionist, monitoring guest needs, and ensuring a safe and secure environment. The position also involves upholding program expectations and spiritual values, counseling individuals, and enforcing program principles with compassion and respect. Additional responsibilities include attending meetings, training, and assisting with guest medication monitoring and meal oversight.

Requirements

Minimum requirement High School or GED.
Must demonstrate compassion toward the poor, needy, and homeless.
Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc.
Must display respect, gentleness, and accountability when interfacing with Crisis guests.
Must be teachable and function as a team player; willing to resolve conflicts with others in the appropriate and acceptable manner.
Must use good judgment.
Must be punctual.
Must be able to follow verbal and written instructions.
Must engage in safe and healthy work practices, both on the premises and off-site facilities.
Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests.
J03 license required within 90 days of hire.

Responsibilities

Read staff log and guest files when coming on shift.
Serve as a receptionist by answering the phone and door.
Monitor meal, snacks and, cleanup of Crisis guests.
Oversee the registering and checking in of guests on your shift.
Provide guests with emergency clothing and inform Case Manager of other clothing needs.
Assess the physical, emotional and spiritual needs of Crisis guests; intervening whenever possible and referring when appropriate.
Document all activities and file appropriately (i.e., daily log book, incident reports and guest files).
Keep office clean and straightened.
Assist volunteers on your shift.
Counsel those individuals that fall short of meeting the program and spiritual expectations.
Model Christ through your actions and words as you seek to help these individuals overcome conflict.
Look for opportunities to make referrals.
Be vigilant for any inappropriate behaviors, (i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery and/or weapons).
Exhibit non-threatening conflict resolution amidst guest disputes.
Enforce program principles and procedures in a spirit of compassion and respect.
Document any and all corrective actions and file where designated.
Conduct random bunk checks to make sure everything is safe and secure.
Make sure guests are in their appropriate bunks after hours.
Document information regarding guests returning after curfew.
Manifest vigilance in helping to prevent any accidents, acts of violence, and/or any crisis situations from occurring.
Note any hazards or potentially hazardous situations and either correct or refer the issue to the Case Manager or Homeless Services Supervisor.
Notify appropriate Emergency Personnel (medical, mental health, law enforcement, fire department, etc.).
Defuse and/or refer all incoming Crisis telephone calls; documenting for follow-up.
Supervise guest intake and departure.
Attend weekly staff meetings as requested.
Attend any internal/external training or seminars, as suggested by Homeless Services Supervisor.
Attend any required First Aid, CPR, and/or Fire Safety training as scheduled by Homeless Services Supervisor.
Monitor medicines needed by guests.
Oversee dinner and cleanup.
Perform related work and other duties when required and as assigned.
Take every opportunity to share the Gospel of Jesus Christ with others.
Provide spiritual encouragement to staff, volunteers, guests, and residents.
Invest in the spiritual development of staff, guests, residents, and donors.
Pray for and with staff, volunteers, guests, residents, and donors.
Ensure actions and policies reflect the Christian values and purpose of the Mission.
Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19.
Memorize monthly Scripture, Mission Statement, and Mission Core Values.
Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings.
Support and attend annual mandatory Evangelism In Service training to grow in knowledge of leading others to faith in Christ.
Participate in annual spiritual growth training through organization selected curriculum.