Intake Advocate (WCC)

The Salvation Army USA Central Territory•Indianapolis, IN

5d•Onsite

About The Position

Provides business and social service receptionist duties for the Center; responds to telephone and in-person inquiries; maintains order and security. The Salvation Army's mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

High School Diploma or equivalent
Position requires a background check to be completed, and all background check results will be reviewed.
Experience in a social service setting providing services to persons in crisis; comfort and competence in dealing with the public.
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment, CPR Certification required
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
Computer proficiency with Microsoft products and ability to learn electronic reporting systems

Responsibilities

Respond to telephone calls for staff and residents.
Answer the telephone promptly and courteously by saying "The Salvation Army Women and Children’s Center;"
Accurately and completely fill out telephone message slips and transfer calls to staff;
Place telephone message slips in staff mail slots;
Respect the Center's Confidentiality policy regarding client information;
Respect the absolute confidentiality of staff home telephone numbers.
Maintain awareness of security issues relating to front desk, waiting area and front exterior of building.
Keep the lobby clear at all times, unless residents are waiting to see their Care Coordinator;
Regularly monitor video and audio security systems;
Supervise Center sign-in/sign-out procedures; ensures that each resident; signs in and out and turns in room keys;
Supervise Center sign-up books for care coordinators, laundry, phones, medical services, domestic violence services, computer class according to Center policy;
Maintain Daily Incident Book according to Center policy;
Maintain the Front Desk Alert book according to Center policy;
Contact law enforcement if necessary (after contacting On-Call staff and senior staff);
Alert the On-Call staff and Director of any situation that would damage building or contents, or threaten safety and security of residents e.g., equipment failure, leaks, etc.;
Alert the Director of emergency weather situations.
Respond to and maintain records regarding residents’ behavior during evening and night duty hours in the Incident Book. Supports residents in Center policies and rules.
Handle check in and check out procedures for residents:
Assign new residents to rooms;
Ensure that new residents receive towels and a welcome packet;
Complete check-in/check-out paperwork as directed by policy;
Accompany new residents to assigned rooms;
Register cars belonging to new residents, if applicable;
Maintain work orders for housekeeping and maintenance staff on recently vacated rooms;
Conduct tours and orientation to the building for new residents as needed.
Respond to any reasonable request, immediate need or crisis of Center residents
Assess requests for shelter as to immediate need and appropriateness; respond within Center guidelines and policy; maintain awareness of special circumstances surrounding mental health and domestic violence situations.
Maintain records and keep statistical reports as required by The Salvation Army and other systems.
Other tasks as assigned by leadership