WC Claim Associate I LevelUP
About The Position
The LevelUP Career Development Program – Claims Trainee is a paid, full-time training program designed to launch your career as a Claims Professional. This is a structured pathway that prepares you to grow into a professional Workers’ Compensation Claims Adjuster/Claim Representative role. In this program, you will learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward—accurately, timely, and with care. The LevelUP program generally takes 12-18 months and includes guided learning (eCourses and structured training), work shadowing and hands-on practice, mentoring from experienced professionals, and regular feedback and skill assessments. As you progress, you’ll take on more responsibility and build the skills needed to move into a higher-level claims role. Upon successful completion (typically ~12–15 months), LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities.
Requirements
- High School Diploma or equivalent
- Interest in building a long-term career in a professional office environment
- Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
- Strong written communication (clear grammar, complete sentences, accurate documentation)
- Strong interpersonal skills (professional, respectful, able to listen and explain)
- Comfort using technology and learning new systems (typing, navigating multiple applications)
- Dependability (consistent attendance, follow-through, and ownership of work)
- Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
- Ability to work effectively with feedback, coaching, and evaluations throughout the program
- Ability to pass a state licensing exam if required for the claims you will support/handle
Nice To Haves
- Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
- Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
- Experience managing multiple tasks while maintaining accuracy and attention to detail
- Familiarity with Medical Terminology is helpful but not required
Responsibilities
- Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
- Process incoming documents and bills
- Complete required forms and claim paperwork
- Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
- Support experienced Claims Professionals by assisting on claim files
- Set up new claims and gather key information
- Make required contact with involved parties promptly (injured employee, employer, medical providers)
- Conduct basic claim investigations and document findings clearly
- Build action plans, track deadlines, and move claims forward
- Work with a mentor and take on a growing claim workload as your skills develop
- Prepare for and (if required for the work you’re assigned) pass a state licensing exam
- Manage a larger group of active claim files with increased independence
- Participate in claim reviews and legal reviews as part of your learning
- Complete advanced best-practices training and prepare for promotion
Benefits
- 4 weeks of PTO (accrues throughout the year in accordance with company policy)
- 10 paid holidays in your first year
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) and Employee Stock Ownership Plan (ESOP)
- Structured training + clear advancement opportunities
- Supportive, team-based environment with mentoring and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
