Ways to Work Program Manager

HumanKind•Lynchburg, VA

6h•Onsite

About The Position

The Ways to Work Program Manager plays a vital role in supporting individuals and families on their path to financial stability by combining financial coaching with access to reliable transportation. This position serves as a trusted guide for participants, helping them navigate the loan process, build financial confidence, and achieve long-term goals. As the local representative of a statewide program, the Program Manager also builds strong community partnerships and expands access to this impactful wealth-building opportunity.

Requirements

Bachelor’s degree in Social Work or a related field, or an equivalent combination of education, related work experience, and lived experience.
3 years of case management or financial coaching.
Valid US driver's license and driving record.
Must pass and maintain all required background checks.

Nice To Haves

Compassion and Expertise
Community Knowledge
Financial Coaching Skills
Strong Communication
Organizational Ability
Passion for Making a Difference

Responsibilities

Build strong, trusting relationships with program participants by providing consistent, empathetic financial coaching and case management from the pre-screening process through loan pay-off.
Actively participate in community events and collaborate with local partners to increase awareness of the program, driving new participant referrals and expanding the program’s impact.
Clearly explain the program to potential participants, assist them in navigating the application and vehicle selection process, and offer support to those who are not loan-ready to prepare them for future opportunities.
Work closely with the Loan Team to support participants in maintaining their loans, managing crises, and overcoming obstacles, ensuring high rates of loan repayment and credit score improvement.
Lead educational workshops within the community, offering participants valuable insights into vehicle ownership, financial literacy, and other key topics. Collaborate with community partners to bring in guest speakers and build a network of resources.
Accurately document participant progress and success stories using appropriate software, contributing to program data and helping to secure ongoing funding and support.
Work effectively within the statewide team to align on goals, share best practices, and contribute to the program's success.