Waypoint Product Owner

Gallagher•Rolling Meadows, IL

About The Position

The Waypoint Product Owner drives the strategic direction and business success of the Waypoint product portfolio. The role translates market, client and operational needs into high-value product investments and prioritizes initiatives that increase revenue, strengthen client value, improve operating performance and accelerate adoption. The Product Owner is the primary bridge between business stakeholders and delivery teams, owning the roadmap and backlog and working with squads to deliver products. The role engages claims professionals and clients to understand workflows and pain points, validates solutions through demos and user acceptance testing, and partners with change management on training, communications and adoption. It also collaborates with delivery leadership on capacity, funding and releases through Gallagher Bassett’s product and project governance process, and reports product performance to senior leaders.

Requirements

Bachelor’s degree in Business, Management or Engineering, or commensurate experience; the posting also lists a bachelor’s degree or equivalent experience in business, technology or a related field.
At least 7 years of related product development experience is listed as required; the posting also specifies 8+ years of product ownership or product management experience.
Experience owning a roadmap and backlog for a technology product.
Demonstrated experience tying product decisions to revenue, client value or operating performance results, including building business cases and KPIs.
Experience working in Agile delivery with cross-functional squads, including writing user stories, backlog refinement, sprint planning and acceptance.
Working knowledge of the insurance industry, ideally third-party administrator (TPA) or carrier claims, risk management or fraud.
Ability to translate between business stakeholders and technical teams, with clear written and verbal communication.
Experience managing senior stakeholders, including saying no or resetting expectations with data.
Ability to work independently with minimal direction.
Ability to work onshore in the U.S. and in the office on a partially scheduled basis.

Nice To Haves

Master’s degree in data science, computer science or a related business-technical MBA.
Experience owning data, analytics, machine learning or AI-enabled products, including model explainability and user trust.
Experience with claims reserving, settlement, liability lines or fraud detection.
Experience with Azure DevOps and Planview, or comparable tools.
Product or Agile credentials, such as CSPO or SAFe.

Responsibilities

Define and communicate the product vision, strategy and multi-quarter roadmap for the Waypoint portfolio.
Prioritize initiatives based on revenue impact, client value, operating performance and adoption, making trade-offs among competing requests.
Build and maintain business cases and product KPIs, and track outcomes after release.
Own the product backlog by writing and refining epics, features and user stories with acceptance criteria; run backlog refinement and sprint planning; and accept or reject delivered work.
Serve as the primary bridge between business stakeholders—including claims operations, client services, SIU and executive sponsors—and delivery teams, including technical leads, data science, architecture, QA and business analysis.
Engage claims professionals and clients to understand workflows and pain points and validate solutions through demos and user acceptance testing.
Partner with change management to plan training, communications and adoption, and report product performance to senior leaders.
Collaborate with delivery leadership to plan capacity, funding and releases through Gallagher Bassett’s product and project governance process.
Participate in agile ceremonies and make timely scope and priority decisions to keep teams moving.