Wave Planning Manager

Bertelsmann-Jobs • Ontario, CA

1d • Onsite

About The Position

In this role, you will actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift. Manage competing priorities across business units and departments. Ensure accuracy and timeliness of all workflow waves. Participate in and assist with workflow wave audits and reporting of variances. Effectively communicate with business partners and stakeholders. Resolve exceptions by identifying root causes and implementing corrective actions. Develop and teach direct reports the workflow wave rules for processing work to the distribution floor. Evaluate and drive employee performance through coaching and leadership. Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy. Lead by example. Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale. Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching. Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors. Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners. Supervise hourly specialists and associates responsible for wave planning on the assigned shift. Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Requirements

• General understanding of distribution center technologies, including SAP, automated unit sortation, RF scanners, conveyors, and related systems.
• Solid working knowledge of Microsoft Office applications.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to prioritize competing demands.
• Ability to make sound business decisions using data and structured decision-making processes.
• 2+ years of managerial experience.
• 2+ years of experience leading teams of 10 or more non-exempt associates.
• 2+ years of experience in a high-volume, fast-paced supply chain environment.

Nice To Haves

• Bachelor's degree in a related field preferred, or equivalent work experience.
• 5+ years of experience in a fast-paced, high-volume warehouse environment preferred.
• Knowledge of SAP pertaining to warehouse activities preferred.

Responsibilities

• Actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift.
• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Participate in and assist with workflow wave audits and reporting of variances.
• Effectively communicate with business partners and stakeholders.
• Resolve exceptions by identifying root causes and implementing corrective actions.
• Develop and teach direct reports the workflow wave rules for processing work to the distribution floor.
• Evaluate and drive employee performance through coaching and leadership.
• Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy.
• Lead by example.
• Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale.
• Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching.
• Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors.
• Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners.
• Supervise hourly specialists and associates responsible for wave planning on the assigned shift.
• Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Benefits

• Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
• Non-taxable Long-Term Disability benefits.
• Paid Time Off, including paid holidays.
• Employee Assistance Program.
• Ongoing employee development training.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree