Wave Planner

Americold • Indianapolis, IN

8h

About The Position

The Wave Planner allocates orders, releases work to the warehouse floor, balances workflow, and helps ensure inbound and outbound truck turn times meet acceptable standards. The role resolves product shortages, manages order cuts, communicates with customers, and supports continuous improvement initiatives. It also prioritizes tasks for Lift Truck Operators and Dock Supervisors, uses dock optimization functionality, reviews labor reports, and updates operational priorities and assignments in collaboration with the Operations Manager. Occasional business travel may be required.

Requirements

• High school diploma or GED preferred, or at least one year of warehouse operations experience required.
• Proficiency with basic PC software and Americold systems.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite.
• Ability to train users on relevant systems and troubleshoot system problems.

Nice To Haves

• Ability to manage multiple tasks efficiently in a fast-paced, deadline-oriented environment.
• Effective verbal and written communication skills.
• Ability to provide attentive customer service.
• Ability to work collaboratively and respond appropriately to feedback.
• Familiarity with desktop computers.

Responsibilities

• Allocate orders and release work to the warehouse floor to balance workflow and optimize productivity.
• Resolve order product shortages and manage order cuts while communicating updates to customers.
• Prioritize tasks for Lift Truck Operators and Dock Supervisors to ensure efficient operations.
• Ensure the dock office uses inbound and outbound dock optimization functionality for each receipt and order.
• Run labor reports and review them with Dock Supervisors and the Office Manager to monitor performance.
• Review and update base priorities, work zone assignments, product code velocity zones, and pick locations in collaboration with the Operations Manager.
• Participate in continuous improvement projects and safety programs, and troubleshoot systems issues as needed.
• Perform other essential duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED