Wave Closure Clerk

Williams-Sonoma•Olive Branch, MS

23h•Onsite

About The Position

The Wave Closure Clerk supports Personalization Operations by monitoring and reconciling released work through completion. This role researches aged and outstanding cartons, validates work-in-process, and coordinates follow-up on exceptions or stalled work. The clerk partners with Operations, Wave, Picking, Exceptions, Personalization Techniques, QA, and Packing to maintain accurate visibility and drive timely resolution. The role helps protect customer service by ensuring unresolved work is identified and escalated before it continues to age. The Wave Closure Clerk position is located in Olive Branch, MS.

Requirements

High School Diploma or Equivalent
At least 6 months’ experience in Inventory Control in a Warehouse/distribution center setting
Experience in a distribution, fulfillment, warehouse, inventory, or comparable operational environment
Ability to use warehouse management, carton-tracking, reporting, and basic spreadsheet tools to research and reconcile work
Strong communication, organization, problem-solving, attention to detail, and follow-through across multiple operational partners
Ability to follow established operational, safety, inventory, and documentation standards and escalate discrepancies appropriately
Ability to work on-site in a distribution environment, move throughout operational areas to physically verify work, and support required operational schedules
Perform other warehouse duties as assigned

Responsibilities

Monitor and reconcile released waves and aged work, ensuring outstanding cartons are accounted for as completed, physically validated WIP, or documented exceptions
Research stalled or unaccounted-for cartons using PKMS/carton tracking and physical verification to determine current status, location, ownership, and required next action
Coordinate with Wave, Picking, Exceptions, Personalization Techniques, QA, Packing, and operational leadership to drive outstanding work and exceptions to resolution
Track and communicate aging, unresolved gaps, and customer-service risks; escalate missing work, system discrepancies, inventory concerns, or process barriers requiring leadership action
Maintain accurate wave-closure documentation and carton-tracking status, and identify recurring trends or process failures contributing to aged or incomplete work
Support additional operational priorities based on business needs, including Stock Withdrawals and Business Sales order processing, tracking, coordination, and follow-up, while ensuring primary wave closure responsibilities remain current