Waterpark Training Manager
About The Position
Kalahari Resorts & Conventions is seeking a Waterpark Training Manager. In this role, you will be responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. You’ll lead the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll direct the daily execution of the Waterpark Training Program by combining hands-on instruction, operational oversight, and leadership development to ensure departmental excellence.
Requirements
- At least 1-2 years of proven supervisory experience is required.
- Must have strong verbal and written communication skills; able to clearly convey information and ideas.
- Strong active listening skills with the ability to understand and clarify concerns from associates, leaders, and guests.
- Skilled in problem solving and decision making; able to anticipate, identify, and resolve issues, quickly effectively.
- Demonstrated ability to remain professional, ethical, and confidential while making independent decisions.
- Prior experience with conflict resolution, using patience, tact, and diplomacy to defuse difficult situations and reach solutions.
- Highly organized with the ability to lead, direct, and motivate others.
- Capable of managing multiple priorities in a fast-paced and constantly changing environment.
- Strong coordination and multitasking abilities with attention to detail.
- Customer focused mindset with a commitment to guest and associate satisfaction.
- Comfortable working with data, metrics, and basic financial information to support decisions.
- Knowledge of federal, state, and local regulations related to health, safety, and labor compliance.
- Physical stamina and endurance to perform duties in an active, high-energy environment.
- Must pass a StarGuard Elite Lifeguard Class within the first month of hire.
- Must pass a StarGuard Elite Lifeguard Instructor Class within the first three months of hire.
Nice To Haves
- Previous Hotel/Waterpark Management is preferred.
Responsibilities
- Lead and Facilitate StarGuard Elite courses.
- Develop and deliver weekly and monthly training meetings, as well as ongoing Waterpark Inservice’s.
- Manage training records and reports, including metrics, audits, and compliance documentation.
- Oversee the Internal and External Auditing Programs.
- Coordinate and conduct Zone Certifications.
- Perform regular safety equipment inspections.
- Maintain accurate inventory records.
- Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.
- Support special projects and training initiatives assigned by leadership.
- Maintain a professional and approachable presence while promptly addressing and associate concerns.
- Ensure compliance with labor laws, company policies, and industry standards.
- Hold a valid SGE 2 Star or higher Lifeguard Instructor certificate.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
