Waterpark Training Manager
Kalahari Resorts & Conventions•Sandusky, OH
•Onsite
About The Position
The Waterpark Training Manager is responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. This role leads the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction. The Waterpark Training Manager directs the daily execution of the Waterpark Training Program by combining hands-on instruction, operational oversight, and leadership development.
Requirements
- Strong verbal and written communication skills; able to clearly convey information and ideas.
- Active listening skills with the ability to understand and clarify concerns from associates, leaders, and guests.
- Skilled in problem solving and decision making; able to anticipate, identify, and resolve issues, quickly effectively.
- Demonstrated ability to remain professional, ethical, and confidential while making independent decisions.
- Experienced in conflict resolution, using patience, tact, and diplomacy to defuse difficult situations and reach solutions.
- Highly organized with the ability to lead, direct, and motivate others.
- Capable of managing multiple priorities in a fast-paced and constantly changing environment.
- Strong coordination and multitasking abilities with attention to detail.
- Customer focused mindset with a commitment to guest and associate satisfaction.
- Comfortable working with data, metrics, and basic financial information to support decisions.
- Knowledge of federal, state, and local regulations related to health, safety, and labor compliance.
- Physical stamina and endurance to perform duties in an active, high-energy environment.
- Must pass a StarGuard Elite Lifeguard Class within the first month of hire.
- Must pass a StarGuard Elite Lifeguard Instructor Class within the first three months of hire.
- Must be able to walk, climb or balance; stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.
- Must be able to lift and move up to 10 pounds regularly, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.
- Proven supervisory experience is required.
Nice To Haves
- Hotel/Waterpark Management is preferred.
Responsibilities
- Lead and Facilitate StarGuard Elite courses.
- Develop and deliver weekly and monthly training meetings, as well as ongoing Waterpark Inservice’s.
- Manage training records and reports, including metrics, audits, and compliance documentation.
- Oversee the Internal and External Auditing Programs.
- Coordinate and conduct Zone Certifications.
- Perform regular safety equipment inspections.
- Maintain accurate inventory records.
- Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.
- Support special projects and training initiatives assigned by leadership.
- Maintain a professional and approachable presence while promptly addressing and associate concerns.
- Ensure compliance with labor laws, company policies, and industry standards.
- Hold a valid SGE 2 Star or higher Lifeguard Instructor certificate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
