Waterpark Revenue Manager

Kalahari Resorts & Conventions•Sandusky, OH

7d•Onsite

About The Position

The Waterpark Revenue Manager is responsible for ensuring the attentive, friendly, creative, and effective maximization of all the revenue streams flowing into the Indoor and Outdoor Waterpark in order to provide all guests with products and services beyond expectations.

Requirements

At least two years of related experience, or any equivalent combination of experience and training in events/experience management, hotel/resort sales, customer services, and employee management.
Experience and proven success in developing group business is required.

Nice To Haves

Four-year Bachelor’s Degree in Hotel Management and/or four-year Bachelor’s Degree are preferred but not required.
Office experience in a corporate or business setting is helpful.

Responsibilities

Responsible for revenue maximization, positioning, budgeting, staffing, training, safety, and guest/associate satisfaction at the Waterpark Front Desk.
Manage and forecast proper rates for Day-Pass Waterpark Admission. This includes tier rates, rate increases and rate decreases based on business volume using eternal systems (i.e., Centaman, Real Time, and Versa)
Manage and forecast Cabana/Bungalow and premium seating for short-term and long-term goals. This includes tier rates, rate increases and rate decreases based on business volume using eternal systems (i.e., Centaman, Real Time, and Versa)
Partner with Food & Beverage, Park Services, Maintenance, and Waterpark Operations to ensure flawless Cabana/Bungalow and premium seating experience for all guests.
Responsible for overseeing waterpark revenue for all related groups, birthdays, and after hour events while ensuring guest experience is unmatched.
Identify and develop new accounts through in-house, telephone solicitations and email contacts.
Answer incoming calls at the Waterpark Front Desk and greet guests when needed.
Manage all tele-sales efforts to enhance guest experiences pre-arrival.
Aid in the preparation of wristbands and other Kalahari guest collateral for incoming group’s registrations.
Solve, rectify and mediate all guest complaints and maintain guest complaint reports.
Supply all requested information to the guests regarding the waterpark.
Fully understand and promote all property marketing programs.
Be aware of closed out and restricted dates.
Assist in ensuring completion of all forms and reports within the department.
Consistently act in accordance with Company’s management relation’s philosophy, strategy and procedures as well as Company policies and procedures and department SOP’s.
Participate in the Daily Promise meetings, to ensure optimal communication between entire staff.
Understand all duties of Sales and Waterpark Teams and assist when needed.