Waterpark Guest Admissions Supervisor

Pyramid Global Hospitality

3d•Onsite

About The Position

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. At OKANA Resort & Indoor Waterpark, we are redefining the guest experience through immersive hospitality, exceptional service, and unforgettable entertainment. Located in the heart of Oklahoma City, OKANA Resort & Indoor Waterpark is a premier destination offering luxury accommodations, dynamic dining experiences, family-friendly attractions, and a world-class indoor waterpark designed to create lasting memories for every guest. As part of the team, our Curators play an important role in delivering elevated service and creating meaningful experiences for guests from around the world. If you are passionate about hospitality, leadership, guest engagement, and operational excellence, we invite you to explore an exciting opportunity to grow your career with OKANA Resort & Indoor Waterpark.

Requirements

Previous leadership or supervisory experience in hospitality, attractions, admissions, retail, entertainment, or guest services preferred
Strong guest service and communication skills with an engaging and professional personality
Ability to lead in a fast-paced, high-volume environment while maintaining composure and professionalism
Strong attention to detail, organization, and problem-solving abilities
Ability to work collaboratively with multiple operational departments
Basic computer and cash handling experience preferred
Ability to stand and walk for extended periods throughout the shift
Ability to lift, carry, and move items up to 25 lbs. when needed
Flexible availability to work varied shifts including mornings, evenings, weekends, holidays, and peak operational periods
Passion for creating memorable guest experiences and supporting team success within a resort environment

Responsibilities

Supervise daily operations of the Waterpark Guest Admissions team to ensure efficient guest entry and ticketing operations
Lead, coach, and motivate Curators to deliver exceptional guest experiences while maintaining operational standards
Engage with guests to ensure satisfaction and resolve concerns in a professional and timely manner
Monitor guest flow, wait times, and operational efficiency throughout the admissions areas
Ensure all admission procedures, wristband distribution, cash handling, and ticket validation processes are followed accurately
Assist with staffing coverage, shift assignments, breaks, and operational support during high-volume periods
Support onboarding and training efforts for new Curators within the Admissions Department
Maintain cleanliness, organization, and presentation standards throughout all guest-facing admission areas
Work collaboratively with Waterpark Operations, Security, Retail, and Guest Services teams to ensure a seamless guest experience
Assist leadership with operational reporting, incident documentation, and guest recovery opportunities as needed
Ensure compliance with resort safety standards, policies, and operational procedures
Promote a positive, engaging, and team-oriented work environment that aligns with the OKANA culture