Waterpark Attendant/Lifeguard

Smoky Mountain Resorts • Pigeon Forge, TN

2d • Onsite

About The Position

The Waterpark Attendant/Lifeguard monitors the pool and waterpark areas to maintain guest safety and cleanliness and to provide a safe, enjoyable experience. The attendant conducts active surveillance, enforces pool regulations and company procedures, and may assist or rescue guests who are sick, injured, or in distress. The role also involves facility checks, opening and closing tasks, cleanliness and maintenance monitoring, guest service, and participation in training and drills.

The position works 8-hour shifts, 5 or 6 or more days per week depending on occupancy and staffing demand. Weekends and holidays are affected by peak demand, and team members are expected to work together during those periods. Work schedules vary based on age and Department of Labor regulations. The role includes indoor and outdoor work and requires sustained standing and walking, physical endurance, and the ability to work in changing temperatures and around sun, humidity, chemicals, chlorine, and water.

The position pays $20.00 per hour. A high school diploma or equivalent is required. The employee must be at least 15 years old, obtain Shallow Water Lifeguarding certification (including First Aid and CPR) within the first week of work, and hold or obtain Pool Operator (CPO) certification within 30 days of the start date. Aquatic experience and experience in hospitality, resorts, or theme parks are preferred.

Requirements

• Must be at least 15 years of age; work schedules vary according to age and Department of Labor regulations.
• High school diploma or equivalent required.
• Shallow Water Lifeguarding certification, including First Aid and CPR, required within the first week of work.
• Pool Operator (CPO) certification required or must be obtained within 30 days of the work start date.
• Good physical condition and ability to perform indoor and outdoor duties in a fast-paced, demanding work environment.
• Strength, stamina, and long-distance endurance required.
• Ability to communicate effectively and speak, understand, read, and write English fluently.
• Ability to take direction, pay close attention to detail, communicate clearly, and provide excellent customer service.
• Ability to work effectively with a diversified workforce and other staff; be flexible, cooperative, patient, friendly, caring, and compassionate.
• Willingness to learn best practices and adapt to procedural changes.
• Ability to tolerate outdoor conditions and exposure to high or low temperatures, sun, humidity, chemicals, chlorine, and water.
• Ability to perform the physical functions described, including frequent standing, walking, climbing and descending stairs, reaching, bending, pushing, pulling, stooping, kneeling, and crouching, and occasionally lifting and moving up to 50 pounds independently.
• Required vision abilities include peripheral, distance, close, and depth perception and adjustment of visual focus.
• Ability to remember information continuously.
• Ability to maintain the company’s appearance, hygiene, and dress standards.

Nice To Haves

• Aquatic experience.
• Experience in hospitality, resorts, or theme parks.
• Ability to provide Spanish interpretation when necessary.

Responsibilities

• Actively monitor the entire pool and waterpark area, including pools, slides, water elements, play features, steps, seating, and activity areas, to maintain safety.
• Monitor cleanliness, maintenance, safety, and care in pool, waterpark, hotel, and team-member back-of-house areas.
• Complete daily opening, closing, and facility-check checklists.
• Assist or rescue guests who are sick, injured, or in distress during potential emergencies.
• Enforce pool regulations and educate guests about them.
• Follow company policies and procedures and applicable lifeguard manuals.
• Know resort and hotel locations for guest activities and events.
• Perform waterpark closing procedures.
• Participate in weekly in-service training and drills.
• Complete TOSHA certification and follow training for handling biohazards.
• Provide support to supervisors and managers and contribute to a positive team environment.
• Interact positively and professionally with guests and team members, supporting guest satisfaction and the company’s service standards.
• Respond promptly and professionally to guest issues and management or team-member requests.
• Maintain safe, organized work areas and protect confidential information.
• Take appropriate health precautions, including using sunscreen, wearing sunglasses, and staying hydrated and well rested.
• Perform other related duties as assigned.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED