Water Softener Service Technician

ABC Home & Commercial Services • Austin, TX

5d • $50,000 - $65,000 • Onsite

About The Position

Make a real impact—clean water, happy customers, and a career you can grow in. We’re looking for a skilled, reliable, and customer-focused Water Softener Service Technician to join our team. If you enjoy hands-on work, solving problems, and helping people - Apply Now! First year potential $50k - $65k based on performance. Schedule: M - F (occasional afterhours). Hours: start to finish job, so depends on last job completed. PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW. Only seeking applicants local to the Austin area. Water Softener experience required - at least 1 year minimum. At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now! How You'll Make an Impact: As ABC’s Water Softener Service Technician (WQ), you will sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.

Requirements

• Water Softener experience required - at least 1 year minimum.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• Class I, II, or III Water Treatment license, or the ability to obtain one.
• Excellent communication & customer service skills.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
• Dependable and self-motivated with desire to work year-round.
• Ability to work inside and/or outside for long periods of time, sometimes in extreme temperatures.
• Must hold a valid driver's license issued at least five (5) years prior to the date of application. If your current Texas driver’s license was issued less than five years ago due to a recent out-of-state transfer, you will be required to provide a Motor Vehicle Report (MVR) from your previous state of residence.

Responsibilities

• Sell, install, repair, and/or maintain water treatment and filtration systems with professionalism and excellent customer service.
• Know and understand all applicable federal, state, and local codes and be able to apply them in a practical manner on each job.
• Accurately diagnose the cause of water quality issues; recommend options for repair, installation or replacement of systems to customers; and complete all authorized service repairs.
• Quote each job by using a flat rate price book in accordance with company policy, collect and deliver payment from customer to the office and complete and submit all required paperwork in a timely and accurate manner.
• Work with inspectors, suppliers and co-workers to ensure correct project work, while abiding by all codes.
• Carry out general skills such as: soldering; pipe-threading/gluing/using pro-press tools and fittings; diagnosing mechanical issues with water treatment equipment and repairing; water leak detection and repair; performing basic water quality tests; changing out drinking water filters.
• Communicate effectively with supervisors, dispatchers, CSRs and customers to ensure complete alignment at all times during the service repair or replacement process.
• Work with and train any helpers which may be assigned to work with you.
• Maintain necessary licenses or certifications and complete required continuing education.
• Maintain a professional attitude at all times with customers, fellow employees and supervisors.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).
• Wellness program including a gym membership and a company vehicle with gas card.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed