Water Quality Field Service Engineer

HOH Water Technology•Palatine, IL

1d•$80,000 - $120,000•Hybrid

About The Position

HOH Water Technology is seeking a Water Quality Field Service Engineer to join their team. This is a hands-on, client-facing engineering role focused on industrial and commercial water treatment systems. The engineer will evaluate water quality, troubleshoot treatment programs, interpret test results, and recommend solutions to improve reliability, efficiency, safety, and sustainability. This role involves partnering closely with customers, sales, service, and operations teams to ensure water treatment programs are performing as designed and delivering value. The position also requires managing and growing ongoing customer relationships through regular contact, understanding customer needs, and taking ownership of follow-up items. The ideal candidate enjoys solving technical problems, building trust with customers, and turning data into practical action. The role requires reporting to the Palatine, Illinois office when needed and traveling daily to customer locations throughout the region.

Requirements

Bachelor’s degree in Chemical Engineering, Environmental Engineering, Mechanical Engineering, Chemistry, or a related technical field required.
Strong analytical and problem-solving skills with the ability to interpret technical data and translate findings into actionable recommendations.
Ability to communicate technical concepts clearly to customers, coworkers, and cross-functional teams.
Detail-oriented, organized, and able to manage multiple customer priorities, site visits, reports, and follow-ups.
Comfortable working in customer facilities and industrial environments, including walking job sites and observing mechanical equipment safely.
Proficiency with Microsoft Office, Outlook, Teams, and digital tools used for documentation, reporting, and communication.
Valid driver’s license and ability to travel locally to customer sites as needed.
Must be able to report to our Palatine, Illinois office and work from customer locations throughout the region.
Must pass a drug screening and relevant background checks and be legally authorized to work in the United States.

Nice To Haves

Experience in industrial water treatment, water quality, field engineering, process engineering, facilities engineering, or a related technical environment preferred.
Experience managing customer relationships, account follow-up, or an assigned book of business in a technical, service, or industrial environment preferred.

Responsibilities

Assess industrial and commercial water treatment systems, including boilers, cooling towers, closed loops, pretreatment equipment, and related applications.
Collect, review, and interpret water testing data, operating conditions, trends, and field observations to evaluate program performance.
Troubleshoot water quality issues and recommend corrective actions related to scale, corrosion, microbiological control, efficiency, and equipment protection.
Prepare clear technical reports, summaries, and recommendations for customers and internal teams.
Collaborate with sales, service, and operations teams to design, optimize, and support effective treatment programs.
Manage an assigned book of customer accounts by maintaining regular contact, understanding customer needs, building relationships with key decision makers, and ensuring follow-up items are completed.
Identify opportunities to strengthen and grow customer accounts through upgrades, cross-selling, process improvements, and proactive recommendations that improve customer outcomes.
Visit customer sites to support testing, troubleshooting, program reviews, training, surveys, and continuous improvement opportunities.