Field Quality Engineer

Trane Italia•Columbia, SC

4d•$89,585 - $143,700•Onsite

About The Position

The Strategic Business Unit (SBU) Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This role will bring improved connection between the customer/field and our manufacturing/engineering teams. In this role, your responsibilities will includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field. Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project. The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience. This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms. This position will report to the SBU Field Quality Leader, and is required to sit in Columbia, SC.

Requirements

Bachelor’s degree in mechanical engineering, operations management or related discipline
5+ years of experience in quality or quality engineering in a design, engineering or manufacturing environment that has embraced best practices in terms of Advanced Quality Planning, DFMEA deployment and Production Part Approval Processes.
Demonstrated strong leadership and applied knowledge in: APQP, DFMEA, PPAP
Experience in quality management, operations, lean manufacturing processes including visual management
Excellent interpersonal skills, mentor, team player including professional customer and supplier interaction capability
Ability to travel up to 10% with some peaks at higher levels.
Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process

Responsibilities

Oversee and manage quality initiatives across multiple product platforms.
Focus on reducing quality-related costs and improving overall product quality.
Develop and implement quality-driven test systems and procedures to ensure products meet customer expectations.
Conduct site visits and gather information to address and resolve customer issues.
Perform customer research and investigations to identify root causes and calculate benefits of quality improvements.
Act as a liaison for key selling situations requiring information about the quality management system and processes.
Provide data and prioritize improvement opportunities for Product Growth Teams (PGTs).
Develop and present business cases for improvements, and track improvement timelines.
Utilize various tools to evaluate the effectiveness of the Field Quality function, including Gemba, management reviews, internal audits, and customer feedback.
Facilitate and complete Root Cause Analysis across multiple functions to ensure corrections improve component reliability and product performance.
Develop communication strategies with field service technicians to identify and resolve real issues through manufacturing and engineering changes.
Collaborate with suppliers to facilitate reliability improvements and integrate them into new product and project introduction phases.
Create and manage a prioritized project pipeline to maximize customer and business benefits.
Track and ensure teams deliver agreed quality improvements.
Forecast and manage key metrics to align with plant financials and PGT Glide paths.
Identify gaps in field training and customer application that affect customer experience.
Develop and communicate core messages about quality improvement efforts and the evolving quality culture within the business.