Field Quality Supervisor

Samsung•Austin, TX

5d•Onsite

About The Position

The Field Quality Supervisor leads a team of technicians responsible for the quality and safety of work within the Infra department. This role manages staffing and scheduling, runs the Infra 6S programs, and sets up quality control steps to make sure all work is planned and completed correctly. By performing job observations, tracking KPIs, and writing detailed inspection reports, the Supervisor ensures the team follows all company and regulatory rules while finding ways to make systems more reliable. In addition to managing the work, this role focuses on safety and team growth. The Supervisor enforces EH&S rules—such as LOTO and Confined Space protocols—and supports the initial investigation and root cause analysis when quality or safety issues occur as needed. The role also involves overall quality assurance on processes through qualification approval by verifying the quality of new products and processes and verification of mass productivity. Additionally, it aims to detect accidents at an early stage by establishing a quality system and quality-related SOP (Standard Operating Procedure).

Requirements

2 Years of college/technical school or equivalent related experience
2+ years of experience managing technician teams
4+ year experience in industrial operations and maintenance
BS in related engineering field (Industrial, Chemical, Mechanical, Electrical, Systems etc.) preferred
Certification, license, Associates degree or military experience in - HVAC, Mechanical, Chemical, I&C (Instrumentation and Controls), Electrical, Plumbing, Gas Fitting, Industrial Maintenance Mechanic, Facilities Maintenance Technology, Microelectronics, Renewable Energy Technology, Water and Environmental Technology, Water / Purification, Industrial Process Operator, or related technical or STEM field.

Responsibilities

Lead a team of technicians who oversee field quality of various work within infra
Manage technicians’ coverage and balance technician staffing to meet business needs.
Oversee the operation and performance of the infra 6S programs.
Conduct job walks to validate preparation and planning for work activities.
Monitor workflow to achieve KPIs, goals and objectives.
Lead group safety and quality meetings; communicate company and departmental direction to subordinates.
Report quality and safety issues immediately via the department’s escalation process.
Conduct initial investigation and root cause analysis.
Continually drive group culture toward greater learning, development, and overall job satisfaction
Support management and development of annual expense budgets