Water & Mold Restoration Project Manager

Rainbow Restoration of Columbia, Charleston, Hilton Head, Greenville, Richmond, Charlottesville, and Harrisonburg•Chapin, SC

17d•Onsite

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About The Position

This is not your typical management role. At Rainbow Restoration, you are helping families and businesses recover after water, mold, fire, and storm-related property losses while leading teams through emergency response and restoration services during some of the most stressful situations customers may face. We are looking for a strong operational leader who thrives in fast-paced environments, enjoys leading teams, solving problems, managing projects, and supporting technicians in the field. The ideal candidate is self-driven, enthusiastic, organized, customer-focused, and motivated to make a quality difference within our territories. The Mitigation Project Manager is expected to create high levels of customer satisfaction, fulfill company contractual obligations through timely and profitable delivery of services, work with teams to ensure documentation, billing, and operational standards are maintained, coordinate schedules and dispatch services, oversee mitigation team performance and job completion, and help train future leaders within the Rainbow team.

Requirements

Minimum 3+ years of mitigation/disaster response field experience including estimating, scoping, structural drying, and moisture mapping required
WRT, ASD, and AMRT certifications required
Strong understanding of water mitigation, structural drying, mold remediation, demolition, and restoration processes
Computer literate with working knowledge of word processing, spreadsheets, estimating software, and operational systems
Comfortable working in confined spaces such as crawlspaces and attics while wearing PPE
Not afraid to roll up your sleeves and get dirty
Positive attitude with strong work ethic and team-oriented mindset
Valid Driver’s License with a clean driving record
Ability to pass a drug test and extensive background screening
Ability to lift and/or move up to 100 pounds
Comfortable standing, walking, climbing, bending, working at elevated heights, and operating in varying environmental conditions
Available for full-time work including overtime, on-call rotations, and statewide travel as business demands require

Nice To Haves

Xactimate experience preferred
MICA, Symbility, Alacrity, DASH, and/or Time & Materials experience preferred
Journeyman or Master IICRC certifications preferred
Previous leadership, crew lead, project management, or supervisory experience preferred
Excellent organizational, leadership, communication, and problem-solving abilities
Commitment to excellent customer service, attention to detail, and operational quality standards
Ability to manage multiple active projects and shifting priorities in fast-paced environments
Comfortable leading crews while remaining hands-on in the field

Responsibilities

Oversee day-to-day mitigation and emergency service operations throughout assigned territory
Establish and maintain service schedules to ensure all services are delivered efficiently while meeting customer demand and profit margin expectations
Supervise mitigation technicians including training, coaching, development, and performance management in conjunction with Operations Manager.
Respond to residential and commercial losses involving water, mold, fire, storm, and other emergency property damage situations
Perform inspections and manage scope of work on job sites before, during, and after work is completed
Execute timely, accurate, and profitable estimates
Write, review, and audit estimates to ensure accuracy and identify deficiencies
Perform mitigation duties alongside technicians including water extraction, structural drying, containment setup, demolition, moisture mapping, and remediation support
Ensure all dispatched jobs are responded to in a timely and professional manner
Monitor job progress, drying goals, equipment usage, timelines, and overall project completion
Maintain accurate job documentation including moisture logs, notes, sketches, photos, equipment counts, estimates, and operational reports
Oversee all job files to ensure insurance approvals, customer authorizations, and complete documentation are maintained accurately
Communicate professionally and effectively with customers, adjusters, vendors, subcontractors, and internal teams
Ensure technicians follow proper IICRC standards, company procedures, OSHA requirements, PPE usage, and hazardous material handling guidelines
Identify safety hazards and establish measures to ensure the safety of occupants, technicians, and job sites
Maintain company vehicles, restoration equipment, and operational readiness throughout the department
Assist with department growth initiatives, operational planning, technician development, and training programs
Work with management to develop business plans, operational goals, and prospective customer opportunities for the department
Maintain timely communication regarding operational issues, job updates, and department challenges with leadership
Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
Travel throughout state with potential overnight stays as needed
Perform additional duties and operational support as assigned